{"category":{"key":"customer_support","title":"Customer Support","blurb":"Tickets, escalations, refunds, account locks, chat transcripts, policy answers, and case tracking.","order":150,"status":"live","aliases":["support","helpdesk","tickets","service"]},"task_count":12,"evidence_task_count":0,"tasks":[{"task":"customer_support.open_support_ticket","title":"Open support ticket","status":"live","health":"unknown","aes":null,"evidence_count":0,"handoff_posture":"human_handoff_expected","api_posture":"browser_only"},{"task":"customer_support.check_ticket_status","title":"Check ticket status","status":"live","health":"unknown","aes":null,"evidence_count":0,"handoff_posture":"user_present_for_auth","api_posture":"browser_only"},{"task":"customer_support.escalate_issue","title":"Escalate issue","status":"live","health":"unknown","aes":null,"evidence_count":0,"handoff_posture":"human_handoff_expected","api_posture":"browser_only"},{"task":"customer_support.request_refund","title":"Request refund","status":"live","health":"unknown","aes":null,"evidence_count":0,"handoff_posture":"human_handoff_expected","api_posture":"browser_only"},{"task":"customer_support.negotiate_bill","title":"Negotiate bill","status":"live","health":"unknown","aes":null,"evidence_count":0,"handoff_posture":"human_handoff_expected","api_posture":"browser_only"},{"task":"customer_support.cancel_service","title":"Cancel service","status":"live","health":"unknown","aes":null,"evidence_count":0,"handoff_posture":"human_handoff_expected","api_posture":"browser_only"},{"task":"customer_support.resolve_account_lock","title":"Resolve account lock","status":"live","health":"unknown","aes":null,"evidence_count":0,"handoff_posture":"user_present_for_auth","api_posture":"browser_only"},{"task":"customer_support.ask_policy_question","title":"Ask policy question","status":"live","health":"unknown","aes":null,"evidence_count":0,"handoff_posture":"agent_autonomous","api_posture":"browser_only"},{"task":"customer_support.get_human_agent","title":"Get human agent","status":"live","health":"unknown","aes":null,"evidence_count":0,"handoff_posture":"human_handoff_expected","api_posture":"browser_only"},{"task":"customer_support.upload_proof","title":"Upload proof","status":"live","health":"unknown","aes":null,"evidence_count":0,"handoff_posture":"user_present_for_auth","api_posture":"browser_only"},{"task":"customer_support.save_transcript","title":"Save transcript","status":"live","health":"unknown","aes":null,"evidence_count":0,"handoff_posture":"user_present_for_auth","api_posture":"browser_only"},{"task":"customer_support.extract_case_number","title":"Extract case number","status":"live","health":"unknown","aes":null,"evidence_count":0,"handoff_posture":"agent_autonomous","api_posture":"browser_only"}],"confidence":{"score":0,"level":"low","sample_size":0,"rationale":"No verified CrawlDex runs are available for this site and task yet."},"freshness":{"updated_at":null,"age_days":null,"status":"unknown","rationale":"No timestamped evidence is available."},"evidence":{"sample_size":0,"source_tiers":[],"evidence_ids":[],"latest_evidence_id":null,"notes":[]},"trust":{"score":0,"level":"untrusted","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"No measured task evidence exists in this category yet."}}