{"site":"bcbs.com","task":"insurance.health_claim_or_appeal_lookup","available":true,"recipe":{"uri":"recipe://bcbs.com/insurance.health_claim_or_appeal_lookup/public-preflight-v1","version":1,"status":"active","agent_class":"browser_agent_user_present","summary":"Official member resources page -> identify claims, accounts, forms, appeals, or reimbursement path -> sign in or download form -> stop before submitting protected health information or appeal documents.","steps":[{"order":1,"instruction":"Open the documented public path for Blue Cross Blue Shield Association: Official member resources page -> identify claims, accounts, forms, appeals, or reimbursement path -> sign in or download form -> stop before submitting protected health information or appeal documents.","evidence_gate":"Public source or help surface is visible."},{"order":2,"instruction":"Check the listed blockers and policy constraints before entering account, payment, booking, or cancellation state.","evidence_gate":"login_required, 2fa_user_present, human_handoff_required"},{"order":3,"instruction":"Stop before any irreversible or user-sensitive action and ask for explicit approval.","evidence_gate":"User approval is captured before final action."}],"guards":["Do not provide medical, benefits, coverage, or legal advice; summarize official instructions only.","Never submit PHI, claims, appeals, prescriptions, or provider documents without user present.","Preserve privacy by excluding member IDs, diagnoses, provider names, and EOB details from CrawlDex output."],"success_signals":["Official claims/member resource found","Forms or appeal/reimbursement path identified","Submission receipt, EOB, claim status, or secure-message confirmation expected after user-present action"],"expires_at":"2026-07-30T09:39:47.837Z"},"known_blockers":["login_required","2fa_user_present","human_handoff_required"],"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.064509-0.978647, and Beta posterior mean 0.536296."},"freshness":{"updated_at":"2026-07-29T09:39:47.837Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["top100-insurance-40-bcbscom-insurancehealth-claim-or-appeal-lookup"],"latest_evidence_id":"top100-insurance-40-bcbscom-insurancehealth-claim-or-appeal-lookup","notes":["Official public source was inspected for workflow shape and safety constraints; no quote, login, claim, appeal, policy change, document upload, or coverage decision was attempted.","Source: https://www.bcbs.com/member-services"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Do not provide medical, benefits, coverage, or legal advice; summarize official instructions only.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}