{"site":"dell.com","task":"commerce.check_return_policy","available":true,"recipe":{"uri":"recipe://dell.com/commerce.check_return_policy/public-preflight-v1","version":1,"status":"active","agent_class":"browser_agent_user_present","summary":"Official public return, refund, order-help, buyer-protection, or tracking page -> read policy, exceptions, account/order requirements, and self-service entry points; stop before any account, cart, label, refund, cancellation, or payment action.","steps":[{"order":1,"instruction":"Open the documented public path for Dell: Official public return, refund, order-help, buyer-protection, or tracking page -> read policy, exceptions, account/order requirements, and self-service entry points; stop before any account, cart, label, refund, cancellation, or payment action.","evidence_gate":"Public source or help surface is visible."},{"order":2,"instruction":"Check the listed blockers and policy constraints before entering account, payment, booking, or cancellation state.","evidence_gate":"policy_parseable, login_required, confirmation_email_clean"},{"order":3,"instruction":"Stop before any irreversible or user-sensitive action and ask for explicit approval.","evidence_gate":"User approval is captured before final action."}],"guards":["Use public policy pages for planning only; require user-present account, order, receipt, or payment context before starting a return, refund, cancellation, checkout, or shipment lookup.","Do not submit forms, generate labels, request refunds, cancel orders, place orders, change carts, or accept offers during public collection."],"success_signals":["Return or refund window visible","Exception categories visible","Account/order requirements identified","Refund, label, email, or order-status signal identified for future canary"],"expires_at":"2026-06-10T05:28:32.205Z"},"known_blockers":["login_required"],"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.114385-0.996589, and Beta posterior mean 0.593333."},"freshness":{"updated_at":"2026-06-09T05:28:32.205Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["top100-commerce-25-dellcom-commercecheck-return-policy"],"latest_evidence_id":"top100-commerce-25-dellcom-commercecheck-return-policy","notes":["Official public policy/help page was used for a read-only preflight. Item-specific and order-specific outcomes still require a user-present canary.","Source: https://www.dell.com/en-us/lp/return-policy"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public policy pages for planning only; require user-present account, order, receipt, or payment context before starting a return, refund, cancellation, checkout, or shipment lookup.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."}]}