{"site":"etsy.com","task":"commerce.return","available":true,"recipe":{"uri":"recipe://commerce.return/etsy-return-exchange/v1","version":1,"status":"active","agent_class":"browser_agent_user_present","summary":"Read seller policy, prepare a seller message or case evidence, and stop before submitting claims or escalation.","steps":[{"order":1,"instruction":"Open the official public source page and verify the current task path before acting.","evidence_gate":"Source URL, page title, and task-specific branch are captured."},{"order":2,"instruction":"Enter the task surface only after matching the user's goal to the documented path.","evidence_gate":"Required identity, payment, policy, or JavaScript gate is visible."},{"order":3,"instruction":"Stop at any irreversible, paid, or account-mutating step until the user approves.","evidence_gate":"Final-state language and user approval are captured."}],"guards":["Do not promise a return before reading the seller policy.","Require user approval before seller messages or Etsy case statements.","Link guest orders only with user approval."],"success_signals":["Seller policy captured","Order help path opened","Seller response or case state captured if approved"],"expires_at":"2026-06-10T01:51:46.441Z"},"known_blockers":["human_handoff_required","login_required"],"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.048205-0.967208, and Beta posterior mean 0.512963."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-etsy-return-exchange","public-etsy-help-with-order"],"latest_evidence_id":"public-etsy-help-with-order","notes":["Etsy returns are heavily seller-policy driven, with Help with order and case escalation paths after seller contact or eligibility periods.","Source: https://help.etsy.com/hc/en-us/articles/115015440807-How-to-Return-or-Exchange-an-Item-on-Etsy","Source: https://help.etsy.com/hc/en-gb/articles/4402660818583-How-to-Get-Help-with-An-Order"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Treat Etsy returns as seller-mediated support flows.","expected_impact":"Keeps agents from over-automating marketplace dispute language."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}