{"site":"microsoft.com","task":"subscriptions.cancel","available":true,"recipe":{"uri":"recipe://subscriptions.cancel/microsoft-365-cancel/v1","version":1,"status":"active","agent_class":"browser_agent_user_present","summary":"Open Services with the user signed in, locate Microsoft 365, surface storage/refund warnings, and capture final subscription state.","steps":[{"order":1,"instruction":"Open the official public source page and verify the current task path before acting.","evidence_gate":"Source URL, page title, and task-specific branch are captured."},{"order":2,"instruction":"Enter the task surface only after matching the user's goal to the documented path.","evidence_gate":"Required identity, payment, policy, or JavaScript gate is visible."},{"order":3,"instruction":"Stop at any irreversible, paid, or account-mutating step until the user approves.","evidence_gate":"Final-state language and user approval are captured."}],"guards":["Warn about OneDrive and Outlook storage changes before final cancellation.","If purchased through an app store or retailer, route to that provider.","Treat refund request as a separate user-approved follow-up task."],"success_signals":["Subscription canceled or recurring billing off","Storage warning acknowledged","Refund eligibility path captured"],"expires_at":"2026-06-10T01:47:52.614Z"},"known_blockers":["login_required","2fa_user_present","dark_pattern_cancel","human_handoff_required"],"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.092212-0.991018, and Beta posterior mean 0.57."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-microsoft-365-cancel","public-microsoft-refund-subscription"],"latest_evidence_id":"public-microsoft-refund-subscription","notes":["Microsoft documents Microsoft 365 cancellation from account services, with storage, third-party purchase, and refund-eligibility branches.","Source: https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-a-microsoft-365-subscription","Source: https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Capture Microsoft storage consequences before finalizing cancellation.","expected_impact":"Keeps cancellation useful without surprising the user with service degradation."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}