{"site":"nordstrom.com","task":"commerce.return","available":true,"recipe":{"uri":"recipe://commerce.return/nordstrom-returns-exchanges/v1","version":1,"status":"active","agent_class":"browser_agent_user_present","summary":"Open the return path, use order number and ZIP or account access, identify item exceptions, and capture QR or label evidence.","steps":[{"order":1,"instruction":"Open the official public source page and verify the current task path before acting.","evidence_gate":"Source URL, page title, and task-specific branch are captured."},{"order":2,"instruction":"Enter the task surface only after matching the user's goal to the documented path.","evidence_gate":"Required identity, payment, policy, or JavaScript gate is visible."},{"order":3,"instruction":"Stop at any irreversible, paid, or account-mutating step until the user approves.","evidence_gate":"Final-state language and user approval are captured."}],"guards":["Verify final-sale and third-party seller status before initiating return.","Do not start a guest return without user-provided order details.","Capture QR code, label, or ineligible reason."],"success_signals":["Guest/account order located","Return label or QR code","Exception or ineligible state captured"],"expires_at":"2026-06-10T01:51:46.441Z"},"known_blockers":["login_required"],"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.080966-0.986852, and Beta posterior mean 0.557037."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-nordstrom-returns-exchanges","public-nordstrom-guest-return"],"latest_evidence_id":"public-nordstrom-guest-return","notes":["Nordstrom documents returns and exchanges with guest return paths using order number and ZIP code, while final sale, third-party sellers, and special items can differ.","Source: https://www.nordstrom.com/browse/services/return-policy"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use Nordstrom's guest return path when order identifiers are available.","expected_impact":"Creates a cleaner agent return route for shoppers without account login."}]}