{"site":"paypal.com","task":"customer_support.resolution_center","available":true,"recipe":{"uri":"recipe://paypal.com/customer_support.resolution_center/public-preflight-v1","version":1,"status":"active","agent_class":"browser_agent_user_present","summary":"PayPal official public help/contact source -> select account, order, billing, refund, warranty, complaint, or service issue -> collect required identifiers and stop before submitting any support request, chat, claim, appeal, or account-recovery action.","steps":[{"order":1,"instruction":"Open the documented public path for PayPal: PayPal official public help/contact source -> select account, order, billing, refund, warranty, complaint, or service issue -> collect required identifiers and stop before submitting any support request, chat, claim, appeal, or account-recovery action.","evidence_gate":"Public source or help surface is visible."},{"order":2,"instruction":"Check the listed blockers and policy constraints before entering account, payment, booking, or cancellation state.","evidence_gate":"login_required, human_handoff_required, policy_parseable, confirmation_email_clean"},{"order":3,"instruction":"Stop before any irreversible or user-sensitive action and ask for explicit approval.","evidence_gate":"User approval is captured before final action."}],"guards":["Use public help/contact pages only until the user is present and has authorized account-specific support.","Do not submit contact forms, support chats, warranty claims, refunds, complaints, chargebacks, or account-recovery requests during corpus collection.","Capture required information, escalation path, and case-ID/confirmation expectations before any user-approved handoff."],"success_signals":["Support case number or reference ID","Confirmation email or transcript","Visible ticket, refund, warranty, complaint, or account-recovery status"],"expires_at":"2026-06-10T05:46:59.973Z"},"known_blockers":["login_required","human_handoff_required"],"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.092212-0.991018, and Beta posterior mean 0.57."},"freshness":{"updated_at":"2026-06-09T05:46:59.973Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["top100-customer_support-41-paypalcom-customer-supportresolution-center"],"latest_evidence_id":"top100-customer_support-41-paypalcom-customer-supportresolution-center","notes":["Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://www.paypal.com/us/smarthelp/home"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public help/contact pages only until the user is present and has authorized account-specific support.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}