{"site":"prudential.com","task":"insurance.life_claim_documents","available":true,"recipe":{"uri":"recipe://prudential.com/insurance.life_claim_documents/public-preflight-v1","version":1,"status":"active","agent_class":"browser_agent_user_present","summary":"Official life/disability claims page -> choose claim type -> review beneficiary or claimant documentation requirements -> download forms or sign in -> stop before submission of death certificate, beneficiary, or medical documents.","steps":[{"order":1,"instruction":"Open the documented public path for Prudential: Official life/disability claims page -> choose claim type -> review beneficiary or claimant documentation requirements -> download forms or sign in -> stop before submission of death certificate, beneficiary, or medical documents.","evidence_gate":"Public source or help surface is visible."},{"order":2,"instruction":"Check the listed blockers and policy constraints before entering account, payment, booking, or cancellation state.","evidence_gate":"login_required, human_handoff_required, policy_unparseable"},{"order":3,"instruction":"Stop before any irreversible or user-sensitive action and ask for explicit approval.","evidence_gate":"User approval is captured before final action."}],"guards":["Do not determine beneficiary eligibility or coverage; route uncertain cases to the insurer or professional advisor.","Never upload death certificates, medical records, beneficiary IDs, or tax forms without user-present confirmation.","Keep claim-document handling private and avoid retaining sensitive attachments."],"success_signals":["Claim form or document checklist identified","Submission channel found","Receipt, claim number, or correspondence expected after user-present submission"],"expires_at":"2026-07-30T10:33:35.951Z"},"known_blockers":["login_required","human_handoff_required","policy_unparseable"],"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.055166-0.972578, and Beta posterior mean 0.523333."},"freshness":{"updated_at":"2026-07-29T10:33:35.951Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["top100-insurance-47-prudentialcom-insurancelife-claim-documents"],"latest_evidence_id":"top100-insurance-47-prudentialcom-insurancelife-claim-documents","notes":["Official public source was inspected for workflow shape and safety constraints; no quote, login, claim, appeal, policy change, document upload, or coverage decision was attempted.","Source: https://www.prudential.com/personal/life-insurance/file-a-claim"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Do not determine beneficiary eligibility or coverage; route uncertain cases to the insurer or professional advisor.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}