{"site":"t-mobile.com","task":"customer_support.cancel_service","available":true,"recipe":{"uri":"recipe://customer_support.cancel_service/tmobile-cancel-service/v1","version":1,"status":"active","agent_class":"browser_agent_user_present","summary":"Read the cancellation page, prepare account-state consequences, and route the user to T-Mobile contact handoff instead of attempting online completion.","steps":[{"order":1,"instruction":"Open the official public source page and verify the current task path before acting.","evidence_gate":"Source URL, page title, and task-specific branch are captured."},{"order":2,"instruction":"Enter the task surface only after matching the user's goal to the documented path.","evidence_gate":"Required identity, payment, policy, or JavaScript gate is visible."},{"order":3,"instruction":"Stop at any irreversible, paid, or account-mutating step until the user approves.","evidence_gate":"Final-state language and user approval are captured."}],"guards":["Do not claim online cancellation is possible.","Warn about voicemail, DIGITS, account access, final payment, and installment effects.","Keep the user in control of phone or chat handoff."],"success_signals":["Contact handoff path captured","Account-state risks summarized","Cancellation confirmation captured by user after handoff"],"expires_at":"2026-06-10T01:51:46.441Z"},"known_blockers":["human_handoff_required","login_required"],"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.019127-0.931551, and Beta posterior mean 0.458519."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-tmobile-cancel-service","public-tmobile-online-unavailable"],"latest_evidence_id":"public-tmobile-online-unavailable","notes":["T-Mobile publicly states that service cancellation cannot be completed online and must go through contact handoff, with billing-cycle, voicemail, DIGITS, account-access, and equipment-installment effects.","Source: https://www.t-mobile.com/support/account/cancel-service"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Mark T-Mobile cancellation as human-handoff-required before any agent attempt.","expected_impact":"Stops agents from wasting cycles on an online cancellation path that official docs say does not exist."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}