{"site":"verizon.com","task":"customer_support.cancel_service","available":true,"recipe":{"uri":"recipe://customer_support.cancel_service/verizon-fios-disconnect/v1","version":1,"status":"active","agent_class":"browser_agent_user_present","summary":"Identify service type, compare suspend versus disconnect, capture final-bill/equipment-return implications, and stop before final disconnect.","steps":[{"order":1,"instruction":"Open the official public source page and verify the current task path before acting.","evidence_gate":"Source URL, page title, and task-specific branch are captured."},{"order":2,"instruction":"Enter the task surface only after matching the user's goal to the documented path.","evidence_gate":"Required identity, payment, policy, or JavaScript gate is visible."},{"order":3,"instruction":"Stop at any irreversible, paid, or account-mutating step until the user approves.","evidence_gate":"Final-state language and user approval are captured."}],"guards":["Do not disconnect service without explicit user approval.","Verify Fios versus other home-service scope.","Capture ETF, final bill, and 30-day equipment-return requirements."],"success_signals":["Service type identified","Disconnect or suspend path visible","Confirmation and equipment-return instructions captured"],"expires_at":"2026-06-10T01:51:46.441Z"},"known_blockers":["login_required","human_handoff_required"],"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.043284-0.962882, and Beta posterior mean 0.505185."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-verizon-fios-disconnect","public-verizon-suspend-service"],"latest_evidence_id":"public-verizon-suspend-service","notes":["Verizon documents Fios disconnect paths through My Verizon, phone, or chat, with suspension as an alternative and equipment return within 30 days.","Source: https://www.verizon.com/support/residential/account/manage-service/cancel","Source: https://www.verizon.com/support/suspend-service-faqs/"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Branch Verizon Fios cancellation by service type and equipment-return obligation.","expected_impact":"Prevents incomplete cancellation where equipment fees or unsupported service types remain."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}