{"site":"xfinity.com","task":"customer_support.cancel_service","available":true,"recipe":{"uri":"recipe://customer_support.cancel_service/xfinity-cancel-services/v1","version":1,"status":"active","agent_class":"browser_agent_user_present","summary":"Prepare cancellation and equipment-return checklist, verify device serial numbers, and stop before cancellation or return submission without user approval.","steps":[{"order":1,"instruction":"Open the official public source page and verify the current task path before acting.","evidence_gate":"Source URL, page title, and task-specific branch are captured."},{"order":2,"instruction":"Enter the task surface only after matching the user's goal to the documented path.","evidence_gate":"Required identity, payment, policy, or JavaScript gate is visible."},{"order":3,"instruction":"Stop at any irreversible, paid, or account-mutating step until the user approves.","evidence_gate":"Final-state language and user approval are captured."}],"guards":["Do not treat cancellation complete until equipment-return obligations are captured.","Match serial numbers to returned devices.","Preserve UPS/store receipt and final-bill implications."],"success_signals":["Cancellation or handoff confirmation","Equipment return label or receipt","Serial numbers matched"],"expires_at":"2026-06-10T01:51:46.441Z"},"known_blockers":["login_required","human_handoff_required","hidden_fee"],"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.038617-0.9583, and Beta posterior mean 0.497407."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-xfinity-cancel-services","public-xfinity-return-equipment"],"latest_evidence_id":"public-xfinity-return-equipment","notes":["Xfinity documents cancellation and final-bill considerations plus equipment return through Digital Return Center, retail store, or UPS label, with serial-number and receipt evidence important.","Source: https://www.xfinity.com/support/articles/important-information-when-canceling-services","Source: https://www.xfinity.com/support/articles/returning-your-equipment"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Couple Xfinity cancellation with equipment-return evidence.","expected_impact":"Reduces post-cancellation fee risk from unreturned or mismatched equipment."},{"priority":"high","actor":"agent","action":"Require total-price verification immediately before final submission.","expected_impact":"Reduces high-regret transaction errors."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}