{"site":"zoom.us","task":"subscriptions.request_refund","available":true,"recipe":{"uri":"recipe://subscriptions.request_refund/zoom-cancel-subscription/v1","version":1,"status":"active","agent_class":"browser_agent_user_present","summary":"Open Zoom billing, inspect plan/refund/balance state, and stop before any cancellation or refund request that changes billing.","steps":[{"order":1,"instruction":"Open the official public source page and verify the current task path before acting.","evidence_gate":"Source URL, page title, and task-specific branch are captured."},{"order":2,"instruction":"Enter the task surface only after matching the user's goal to the documented path.","evidence_gate":"Required identity, payment, policy, or JavaScript gate is visible."},{"order":3,"instruction":"Stop at any irreversible, paid, or account-mutating step until the user approves.","evidence_gate":"Final-state language and user approval are captured."}],"guards":["Do not claim refund eligibility from cancellation alone.","Resolve or flag outstanding balances before cancellation.","Route app-store purchases to the relevant store."],"success_signals":["Billing plan state captured","Cancellation or refund route identified","Support handoff or confirmation captured"],"expires_at":"2026-06-10T01:51:46.441Z"},"known_blockers":["login_required","2fa_user_present","captcha","human_handoff_required"],"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.048205-0.967208, and Beta posterior mean 0.512963."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-zoom-cancel-subscription","public-zoom-refund-constraints"],"latest_evidence_id":"public-zoom-refund-constraints","notes":["Zoom documents self-service plan cancellation, but refund eligibility, third-party purchases, outstanding balances, and robot validation can complicate billing outcomes.","Source: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083524"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Separate Zoom cancellation from refund-request evidence.","expected_impact":"Avoids overpromising refunds when public docs indicate constrained eligibility."},{"priority":"high","actor":"agent","action":"Avoid autonomous execution and request user-present browser mode.","expected_impact":"Prevents the agent from burning retries against access-control friction."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}