{"site":"aa.com","overall_health":"degraded","tasks":[{"site":"aa.com","task":"travel.cancel_flight","health":"degraded","aes":75,"outcome_rate":0.75,"known_blockers":["confirmation_email_missing"],"recipe_uri":"recipe://travel.cancel_flight/aa-reservations-faq-cancel/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","cancellation_path":"find_your_trip_or_aadvantage_cancel_trip","refund_branching":"fare_type_and_24_hour_rule_dependent","confirmation":"cancellation_information_sent_by_email","source_urls":"https://www.aa.com/pubcontent/en_US/customer-service/faqs/reservations-tickets-faqs.jsp | https://www.aa.com/refunds/"},"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.087624-0.989442, and Beta posterior mean 0.564815."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-aa-reservations-faq-cancel","public-aa-refunds"],"latest_evidence_id":"public-aa-refunds","notes":["American Airlines documents trip cancellation from Find your trip or AAdvantage account, with email confirmation and refund rules dependent on fare and timing.","Source: https://www.aa.com/pubcontent/en_US/customer-service/faqs/reservations-tickets-faqs.jsp","Source: https://www.aa.com/refunds/"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":75,"sample_size":2,"rationale":"Derived from AES 75 and observed friction for reachability."},{"key":"navigability","score":75,"sample_size":2,"rationale":"Derived from AES 75 and observed friction for navigability."},{"key":"task_completability","score":75,"sample_size":2,"rationale":"Derived from AES 75 and observed friction for task_completability."},{"key":"transactability","score":75,"sample_size":2,"rationale":"Derived from AES 75 and observed friction for transactability."},{"key":"recoverability","score":75,"sample_size":2,"rationale":"Derived from AES 75 and observed friction for recoverability."},{"key":"policy_parseability","score":75,"sample_size":2,"rationale":"Derived from AES 75 and observed friction for policy_parseability."},{"key":"trust_safety","score":75,"sample_size":2,"rationale":"Derived from AES 75 and observed friction for trust_safety."},{"key":"efficiency","score":75,"sample_size":2,"rationale":"Derived from AES 75 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"agent","action":"Pause before American Airlines final cancellation confirmation.","expected_impact":"Prevents irreversible travel changes when fare refund rules are still ambiguous."}]}],"incidents":[],"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-aa-reservations-faq-cancel","public-aa-refunds"],"latest_evidence_id":"public-aa-refunds","notes":["American Airlines documents trip cancellation from Find your trip or AAdvantage account, with email confirmation and refund rules dependent on fare and timing.","Source: https://www.aa.com/pubcontent/en_US/customer-service/faqs/reservations-tickets-faqs.jsp","Source: https://www.aa.com/refunds/"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Pause before American Airlines final cancellation confirmation.","expected_impact":"Prevents irreversible travel changes when fare refund rules are still ambiguous."}]}