{"site":"adobe.com","overall_health":"degraded","tasks":[{"site":"adobe.com","task":"subscriptions.cancel","health":"degraded","aes":65,"outcome_rate":0.65,"known_blockers":["login_required","2fa_user_present","hidden_fee","dark_pattern_cancel"],"recipe_uri":"recipe://subscriptions.cancel/adobe-cancel-plan/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","cancellation_path":"account_adobe_com_plans_manage_cancel","fee_branching":"plan_type_and_purchase_timing","third_party_purchase":"handled_by_external_store_or_seller","source_urls":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html"},"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.066464-0.979775, and Beta posterior mean 0.538889."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-adobe-cancel-plan","public-adobe-fee-branch"],"latest_evidence_id":"public-adobe-fee-branch","notes":["Adobe documents cancellation from account plans, but refund and early-termination-fee outcomes depend on plan type and purchase timing.","Source: https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":53,"sample_size":2,"rationale":"Derived from AES 65 and observed friction for reachability."},{"key":"navigability","score":53,"sample_size":2,"rationale":"Derived from AES 65 and observed friction for navigability."},{"key":"task_completability","score":65,"sample_size":2,"rationale":"Derived from AES 65 and observed friction for task_completability."},{"key":"transactability","score":53,"sample_size":2,"rationale":"Derived from AES 65 and observed friction for transactability."},{"key":"recoverability","score":65,"sample_size":2,"rationale":"Derived from AES 65 and observed friction for recoverability."},{"key":"policy_parseability","score":65,"sample_size":2,"rationale":"Derived from AES 65 and observed friction for policy_parseability."},{"key":"trust_safety","score":53,"sample_size":2,"rationale":"Derived from AES 65 and observed friction for trust_safety."},{"key":"efficiency","score":53,"sample_size":2,"rationale":"Derived from AES 65 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"agent","action":"Classify Adobe plan fee exposure before entering the final confirmation step.","expected_impact":"Prevents agents from turning a cancellation into an unexpected termination fee."},{"priority":"high","actor":"agent","action":"Require total-price verification immediately before final submission.","expected_impact":"Reduces high-regret transaction errors."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[],"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-adobe-cancel-plan","public-adobe-fee-branch"],"latest_evidence_id":"public-adobe-fee-branch","notes":["Adobe documents cancellation from account plans, but refund and early-termination-fee outcomes depend on plan type and purchase timing.","Source: https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Classify Adobe plan fee exposure before entering the final confirmation step.","expected_impact":"Prevents agents from turning a cancellation into an unexpected termination fee."},{"priority":"high","actor":"agent","action":"Require total-price verification immediately before final submission.","expected_impact":"Reduces high-regret transaction errors."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}