{"site":"bestbuy.com","overall_health":"constrained","tasks":[{"site":"bestbuy.com","task":"commerce.check_return_policy","health":"healthy","aes":88,"outcome_rate":0.88,"known_blockers":[],"recipe_uri":"recipe://commerce.check_return_policy/bestbuy-returns-exchanges/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","policy_path":"help_topics_returns_refunds_return_exchange_policy","exception_branches":"membership_marketplace_activatable_devices_restocking_nonreturnable","task_scope":"policy_read_only_until_order_context_exists","source_urls":"https://www.bestbuy.com/site/help-topics/returns-refunds/pcmcat204400050021.c?id=pcmcat204400050021 | https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014"},"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.119661-0.997479, and Beta posterior mean 0.598519."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-bestbuy-returns-exchanges","public-bestbuy-return-exchange-policy"],"latest_evidence_id":"public-bestbuy-return-exchange-policy","notes":["Best Buy publishes a public returns and exchanges policy, while membership status, marketplace products, activatable devices, and restocking fees affect item-level return outcomes.","Source: https://www.bestbuy.com/site/help-topics/returns-refunds/pcmcat204400050021.c?id=pcmcat204400050021","Source: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":88,"sample_size":2,"rationale":"Derived from AES 88 and observed friction for reachability."},{"key":"navigability","score":88,"sample_size":2,"rationale":"Derived from AES 88 and observed friction for navigability."},{"key":"task_completability","score":88,"sample_size":2,"rationale":"Derived from AES 88 and observed friction for task_completability."},{"key":"transactability","score":88,"sample_size":2,"rationale":"Derived from AES 88 and observed friction for transactability."},{"key":"recoverability","score":88,"sample_size":2,"rationale":"Derived from AES 88 and observed friction for recoverability."},{"key":"policy_parseability","score":88,"sample_size":2,"rationale":"Derived from AES 88 and observed friction for policy_parseability."},{"key":"trust_safety","score":88,"sample_size":2,"rationale":"Derived from AES 88 and observed friction for trust_safety."},{"key":"efficiency","score":88,"sample_size":2,"rationale":"Derived from AES 88 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"low","actor":"agent","action":"Use Best Buy's public policy as a policy preflight before any account-gated return.","expected_impact":"Gives agents a clean read-only step before order-specific return initiation."}]},{"site":"bestbuy.com","task":"commerce.cancel_order","health":"constrained","aes":55,"outcome_rate":0.55,"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://commerce.cancel_order/bestbuy-cancel-order/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","cancellation_path":"order_details_cancel_button_when_available","eligibility":"order_status_and_fulfillment_dependent","handoff_cases":"scheduled_delivery_install_or_shipped_items","source_urls":"https://www.bestbuy.com/site/help-topics/cancel-your-order/pcmcat203900050004.c?id=pcmcat203900050004"},"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.048205-0.967208, and Beta posterior mean 0.512963."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-bestbuy-cancel-order","public-bestbuy-order-change-window"],"latest_evidence_id":"public-bestbuy-order-change-window","notes":["Best Buy documents order cancellation from order details when the Cancel button is available, with shipped and scheduled-service orders commonly requiring support or becoming ineligible.","Source: https://www.bestbuy.com/site/help-topics/cancel-your-order/pcmcat203900050004.c?id=pcmcat203900050004"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":43,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for reachability."},{"key":"navigability","score":55,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for navigability."},{"key":"task_completability","score":43,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for task_completability."},{"key":"transactability","score":55,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for transactability."},{"key":"recoverability","score":43,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for recoverability."},{"key":"policy_parseability","score":55,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for policy_parseability."},{"key":"trust_safety","score":55,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for trust_safety."},{"key":"efficiency","score":43,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Gate Best Buy cancellation on order-status visibility.","expected_impact":"Avoids retry loops on orders that have already shipped or need support."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[],"confidence":{"score":0.28,"level":"low","sample_size":4,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":4,"source_tiers":["public_web_observation"],"evidence_ids":["public-bestbuy-returns-exchanges","public-bestbuy-return-exchange-policy","public-bestbuy-cancel-order","public-bestbuy-order-change-window"],"latest_evidence_id":"public-bestbuy-order-change-window","notes":["Best Buy publishes a public returns and exchanges policy, while membership status, marketplace products, activatable devices, and restocking fees affect item-level return outcomes.","Source: https://www.bestbuy.com/site/help-topics/returns-refunds/pcmcat204400050021.c?id=pcmcat204400050021","Source: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014","Best Buy documents order cancellation from order details when the Cancel button is available, with shipped and scheduled-service orders commonly requiring support or becoming ineligible.","Source: https://www.bestbuy.com/site/help-topics/cancel-your-order/pcmcat203900050004.c?id=pcmcat203900050004"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"low","actor":"agent","action":"Use Best Buy's public policy as a policy preflight before any account-gated return.","expected_impact":"Gives agents a clean read-only step before order-specific return initiation."},{"priority":"medium","actor":"agent","action":"Gate Best Buy cancellation on order-status visibility.","expected_impact":"Avoids retry loops on orders that have already shipped or need support."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}