{"site":"booking.com","overall_health":"constrained","tasks":[{"site":"booking.com","task":"travel.cancel_hotel","health":"constrained","aes":52,"outcome_rate":0.52,"known_blockers":["confirmation_email_missing","login_required","human_handoff_required"],"recipe_uri":"recipe://travel.cancel_hotel/booking-customer-service/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","cancellation_path":"manage_booking_or_confirmation_email_link","fee_branching":"property_policy_dependent","identity_gate":"reservation_credentials_or_sign_in_required","source_urls":"https://www.booking.com/customer-service.en-gb.html | https://secure.booking.com/help"},"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.043284-0.962882, and Beta posterior mean 0.505185."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-booking-customer-service","public-booking-secure-help"],"latest_evidence_id":"public-booking-secure-help","notes":["Booking.com routes cancellation through booking management or confirmation email links, with fees determined by the property's policy.","Source: https://www.booking.com/customer-service.en-gb.html","Source: https://secure.booking.com/help"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":40,"sample_size":2,"rationale":"Derived from AES 52 and observed friction for reachability."},{"key":"navigability","score":52,"sample_size":2,"rationale":"Derived from AES 52 and observed friction for navigability."},{"key":"task_completability","score":40,"sample_size":2,"rationale":"Derived from AES 52 and observed friction for task_completability."},{"key":"transactability","score":52,"sample_size":2,"rationale":"Derived from AES 52 and observed friction for transactability."},{"key":"recoverability","score":40,"sample_size":2,"rationale":"Derived from AES 52 and observed friction for recoverability."},{"key":"policy_parseability","score":52,"sample_size":2,"rationale":"Derived from AES 52 and observed friction for policy_parseability."},{"key":"trust_safety","score":52,"sample_size":2,"rationale":"Derived from AES 52 and observed friction for trust_safety."},{"key":"efficiency","score":40,"sample_size":2,"rationale":"Derived from AES 52 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Require Booking.com property-specific cancellation terms before proceeding.","expected_impact":"Avoids treating marketplace-level guidance as a reservation-level refund rule."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[],"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-booking-customer-service","public-booking-secure-help"],"latest_evidence_id":"public-booking-secure-help","notes":["Booking.com routes cancellation through booking management or confirmation email links, with fees determined by the property's policy.","Source: https://www.booking.com/customer-service.en-gb.html","Source: https://secure.booking.com/help"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Require Booking.com property-specific cancellation terms before proceeding.","expected_impact":"Avoids treating marketplace-level guidance as a reservation-level refund rule."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}