{"site":"delta.com","overall_health":"degraded","tasks":[{"site":"delta.com","task":"travel.cancel_flight","health":"degraded","aes":73,"outcome_rate":0.73,"known_blockers":["policy_unparseable"],"recipe_uri":"recipe://travel.cancel_flight/delta-cancel-flight/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","cancellation_path":"my_trips_need_to_cancel_start_flight_cancellation","refund_branching":"refundable_nonrefundable_risk_free_disruption","no_show_risk":"ticket_value_can_be_lost_if_not_cancelled_before_departure","source_urls":"https://www.delta.com/us/en/change-cancel/cancel-flight | https://www.delta.com/us/en/change-cancel/how-to-cancel-or-change-your-flight"},"confidence":{"score":0.3,"level":"low","sample_size":3,"rationale":"Confidence reflects 1.05 effective weight, Wilson bounds 0.116451-0.982289, and Beta posterior mean 0.57918."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["public-delta-cancel-flight","public-delta-how-to-cancel","public-delta-risk-free-cancellation"],"latest_evidence_id":"public-delta-risk-free-cancellation","notes":["Delta documents cancellation through My Trips, with refund/eCredit outcomes depending on ticket type, timing, disruption, and fare rules.","Source: https://www.delta.com/us/en/change-cancel/cancel-flight","Source: https://www.delta.com/us/en/change-cancel/how-to-cancel-or-change-your-flight"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":73,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for reachability."},{"key":"navigability","score":73,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for navigability."},{"key":"task_completability","score":61,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for task_completability."},{"key":"transactability","score":73,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for transactability."},{"key":"recoverability","score":73,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for recoverability."},{"key":"policy_parseability","score":61,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for policy_parseability."},{"key":"trust_safety","score":73,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for trust_safety."},{"key":"efficiency","score":73,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"agent","action":"Classify ticket type and refund branch before entering the cancellation flow.","expected_impact":"Reduces irreversible cancellation errors and improves evidence quality."}]}],"incidents":[],"confidence":{"score":0.3,"level":"low","sample_size":3,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["public-delta-cancel-flight","public-delta-how-to-cancel","public-delta-risk-free-cancellation"],"latest_evidence_id":"public-delta-risk-free-cancellation","notes":["Delta documents cancellation through My Trips, with refund/eCredit outcomes depending on ticket type, timing, disruption, and fare rules.","Source: https://www.delta.com/us/en/change-cancel/cancel-flight","Source: https://www.delta.com/us/en/change-cancel/how-to-cancel-or-change-your-flight"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Classify ticket type and refund branch before entering the cancellation flow.","expected_impact":"Reduces irreversible cancellation errors and improves evidence quality."}]}