{"site":"disneyplus.com","overall_health":"degraded","tasks":[{"site":"disneyplus.com","task":"subscriptions.cancel","health":"degraded","aes":72,"outcome_rate":0.72,"known_blockers":["login_required","human_handoff_required","dark_pattern_cancel"],"recipe_uri":"recipe://subscriptions.cancel/disneyplus-cancel/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","cancellation_path":"account_subscription_cancel_subscription","bundle_branching":"other_bundle_subscriptions_can_remain_active","access_end_state":"access_until_current_billing_period_end","source_urls":"https://help.disneyplus.com/article/disneyplus-en-us-cancel | https://help.disneyplus.com/en-US/article/disneyplus-en-us-subscription-information"},"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.080966-0.986852, and Beta posterior mean 0.557037."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-disneyplus-cancel","public-disneyplus-subscription-info"],"latest_evidence_id":"public-disneyplus-subscription-info","notes":["Disney+ documents direct-billed cancellation from Account, while bundles and third-party billing can require separate cancellation paths.","Source: https://help.disneyplus.com/article/disneyplus-en-us-cancel","Source: https://help.disneyplus.com/en-US/article/disneyplus-en-us-subscription-information"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":60,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for reachability."},{"key":"navigability","score":60,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for navigability."},{"key":"task_completability","score":60,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for task_completability."},{"key":"transactability","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for transactability."},{"key":"recoverability","score":60,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for recoverability."},{"key":"policy_parseability","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for policy_parseability."},{"key":"trust_safety","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for trust_safety."},{"key":"efficiency","score":60,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Branch Disney+ bundle and direct-billed cases before final cancellation.","expected_impact":"Avoids incomplete cancellations across Disney bundle relationships."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[],"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-disneyplus-cancel","public-disneyplus-subscription-info"],"latest_evidence_id":"public-disneyplus-subscription-info","notes":["Disney+ documents direct-billed cancellation from Account, while bundles and third-party billing can require separate cancellation paths.","Source: https://help.disneyplus.com/article/disneyplus-en-us-cancel","Source: https://help.disneyplus.com/en-US/article/disneyplus-en-us-subscription-information"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Branch Disney+ bundle and direct-billed cases before final cancellation.","expected_impact":"Avoids incomplete cancellations across Disney bundle relationships."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}