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treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":43,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for reachability."},{"key":"navigability","score":55,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for navigability."},{"key":"task_completability","score":43,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for task_completability."},{"key":"transactability","score":55,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for transactability."},{"key":"recoverability","score":43,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for recoverability."},{"key":"policy_parseability","score":55,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for policy_parseability."},{"key":"trust_safety","score":55,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for trust_safety."},{"key":"efficiency","score":43,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Treat Etsy returns as seller-mediated support flows.","expected_impact":"Keeps agents from over-automating marketplace dispute language."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[],"confidence":{"score":0.28,"level":"low","sample_size":4,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":4,"source_tiers":["public_web_observation"],"evidence_ids":["public-etsy-guest-checkout","public-etsy-purchase-item","public-etsy-return-exchange","public-etsy-help-with-order"],"latest_evidence_id":"public-etsy-help-with-order","notes":["Etsy documents guest checkout for many items, but custom items, gift cards, some payments, cases, and reviews can require an account.","Source: https://help.etsy.com/hc/en-us/articles/115015663607-How-to-Check-Out-as-a-Guest-on-Etsy","Source: https://help.etsy.com/hc/en-us/articles/115013196707-How-to-Purchase-an-Item-On-Etsy","Etsy returns are heavily seller-policy driven, with Help with order and case escalation paths after seller contact or eligibility periods.","Source: https://help.etsy.com/hc/en-us/articles/115015440807-How-to-Return-or-Exchange-an-Item-on-Etsy","Source: https://help.etsy.com/hc/en-gb/articles/4402660818583-How-to-Get-Help-with-An-Order"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use Etsy guest checkout eligibility as a commerce checkout preflight.","expected_impact":"Identifies purchases an agent can prepare without forced account creation."},{"priority":"medium","actor":"agent","action":"Treat Etsy returns as seller-mediated support flows.","expected_impact":"Keeps agents from over-automating marketplace dispute language."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}