{"site":"jetblue.com","overall_health":"blocked","tasks":[{"site":"jetblue.com","task":"travel.manage_flight_reservation","health":"blocked","aes":73,"outcome_rate":0.73,"known_blockers":["login_required","2fa_user_present","price_mismatch"],"recipe_uri":"recipe://jetblue.com/travel.manage_flight_reservation/public-preflight-v1","policy_notes":{"public_path":"Official manage-trip, my-trips, refund, or cancellation pages show where an agent would review a flight reservation, disruption option, or refund request.","task_family":"cancel","seo_angle":"JetBlue Flight Changes and Refunds: Public Preflight for AI Agents","confidence_note":"Official airline pages identify the workflow entry point and policy surface; actual reservation handling remains authenticated and user-present.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.3,"level":"low","sample_size":3,"rationale":"Confidence reflects 1.05 effective weight, Wilson bounds 0.116451-0.982289, and Beta posterior mean 0.57918."},"freshness":{"updated_at":"2026-06-09T05:28:32.205Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["top100-travel-22-jetbluecom-travelmanage-flight-reservation"],"latest_evidence_id":"top100-travel-22-jetbluecom-travelmanage-flight-reservation","notes":["Official airline pages identify the workflow entry point and policy surface; actual reservation handling remains authenticated and user-present.","Source: https://www.jetblue.com/manage-trips","Source: https://www.jetblue.com/help/changes-cancellations-and-standby"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":61,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for reachability."},{"key":"navigability","score":73,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for navigability."},{"key":"task_completability","score":73,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for task_completability."},{"key":"transactability","score":61,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for transactability."},{"key":"recoverability","score":73,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for recoverability."},{"key":"policy_parseability","score":73,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for policy_parseability."},{"key":"trust_safety","score":61,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for trust_safety."},{"key":"efficiency","score":61,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"agent","action":"Do not cancel, rebook, select paid seats, or accept a fare difference without explicit user approval.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"high","actor":"agent","action":"Require total-price verification immediately before final submission.","expected_impact":"Reduces high-regret transaction errors."}]}],"incidents":[{"id":"incident_jetblue_com_travel_manage_flight_reservation","task":"travel.manage_flight_reservation","severity":"high","opened_at":"2026-06-09T05:28:32.205Z","status":"open","summary":"Blocking friction observed for travel.manage_flight_reservation: login_required, 2fa_user_present, price_mismatch"}],"confidence":{"score":0.3,"level":"low","sample_size":3,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T05:28:32.205Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["top100-travel-22-jetbluecom-travelmanage-flight-reservation"],"latest_evidence_id":"top100-travel-22-jetbluecom-travelmanage-flight-reservation","notes":["Official airline pages identify the workflow entry point and policy surface; actual reservation handling remains authenticated and user-present.","Source: https://www.jetblue.com/manage-trips","Source: https://www.jetblue.com/help/changes-cancellations-and-standby"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Do not cancel, rebook, select paid seats, or accept a fare difference without explicit user approval.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"high","actor":"agent","action":"Require total-price verification immediately before final submission.","expected_impact":"Reduces high-regret transaction errors."}]}