{"site":"max.com","overall_health":"degraded","tasks":[{"site":"max.com","task":"subscriptions.cancel","health":"degraded","aes":64,"outcome_rate":0.64,"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://subscriptions.cancel/max-cancel-help/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","cancellation_path":"max_subscription_page_if_max_billed","billing_provider_branch":"required","expiration_date":"must_capture_after_confirmation","source_urls":"https://help.max.com/my-en/Answer/Detail/000002526"},"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.064509-0.978647, and Beta posterior mean 0.536296."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-max-cancel-help","public-max-third-party-billing"],"latest_evidence_id":"public-max-third-party-billing","notes":["Max documents cancellation through max.com/subscription when Max bills the account, but cancellation steps vary by billing provider.","Source: https://help.max.com/my-en/Answer/Detail/000002526"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":52,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for reachability."},{"key":"navigability","score":64,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for navigability."},{"key":"task_completability","score":52,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for task_completability."},{"key":"transactability","score":64,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for transactability."},{"key":"recoverability","score":52,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for recoverability."},{"key":"policy_parseability","score":64,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for policy_parseability."},{"key":"trust_safety","score":64,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for trust_safety."},{"key":"efficiency","score":52,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"agent","action":"Treat biller identification as a mandatory first checkpoint.","expected_impact":"Avoids claiming success on provider-billed plans that Max cannot cancel directly."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[],"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-max-cancel-help","public-max-third-party-billing"],"latest_evidence_id":"public-max-third-party-billing","notes":["Max documents cancellation through max.com/subscription when Max bills the account, but cancellation steps vary by billing provider.","Source: https://help.max.com/my-en/Answer/Detail/000002526"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Treat biller identification as a mandatory first checkpoint.","expected_impact":"Avoids claiming success on provider-billed plans that Max cannot cancel directly."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}