{"site":"microsoft.com","overall_health":"degraded","tasks":[{"site":"microsoft.com","task":"subscriptions.cancel","health":"degraded","aes":77,"outcome_rate":0.77,"known_blockers":["login_required","2fa_user_present","dark_pattern_cancel","human_handoff_required"],"recipe_uri":"recipe://subscriptions.cancel/microsoft-365-cancel/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","cancellation_path":"account_microsoft_com_services_microsoft365","storage_warning":"onedrive_and_outlook_limits_can_change","refund_branch":"eligibility_generally_after_cancellation","source_urls":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-a-microsoft-365-subscription | https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription"},"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.092212-0.991018, and Beta posterior mean 0.57."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-microsoft-365-cancel","public-microsoft-refund-subscription"],"latest_evidence_id":"public-microsoft-refund-subscription","notes":["Microsoft documents Microsoft 365 cancellation from account services, with storage, third-party purchase, and refund-eligibility branches.","Source: https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-a-microsoft-365-subscription","Source: https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":65,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for reachability."},{"key":"navigability","score":65,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for navigability."},{"key":"task_completability","score":65,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for task_completability."},{"key":"transactability","score":77,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for transactability."},{"key":"recoverability","score":65,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for recoverability."},{"key":"policy_parseability","score":77,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for policy_parseability."},{"key":"trust_safety","score":77,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for trust_safety."},{"key":"efficiency","score":53,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Capture Microsoft storage consequences before finalizing cancellation.","expected_impact":"Keeps cancellation useful without surprising the user with service degradation."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[],"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-microsoft-365-cancel","public-microsoft-refund-subscription"],"latest_evidence_id":"public-microsoft-refund-subscription","notes":["Microsoft documents Microsoft 365 cancellation from account services, with storage, third-party purchase, and refund-eligibility branches.","Source: https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-a-microsoft-365-subscription","Source: https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Capture Microsoft storage consequences before finalizing cancellation.","expected_impact":"Keeps cancellation useful without surprising the user with service degradation."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}