{"site":"my.clevelandclinic.org","overall_health":"constrained","tasks":[{"site":"my.clevelandclinic.org","task":"healthcare_admin.book_appointment","health":"constrained","aes":45,"outcome_rate":0.45,"known_blockers":["login_required","2fa_user_present","human_handoff_required","confirmation_email_missing"],"recipe_uri":"recipe://healthcare_admin.book_appointment/clevelandclinic-mychart/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","scheduling_paths":"mychart_schedule_or_public_request_appointment","review_branch":"some_requests_reviewed_by_provider_office","patient_context":"established_patient_specialty_insurance_location_dependent","source_urls":"https://my.clevelandclinic.org/online-services/mychart/ | https://my.clevelandclinic.org/resources/mychart-appointment-and-scheduling-troubleshooting | https://my.clevelandclinic.org/webappointment"},"confidence":{"score":0.3,"level":"low","sample_size":3,"rationale":"Confidence reflects 1.05 effective weight, Wilson bounds 0.046644-0.93189, and Beta posterior mean 0.482787."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["public-clevelandclinic-mychart","public-clevelandclinic-scheduling-help","public-clevelandclinic-webappointment"],"latest_evidence_id":"public-clevelandclinic-webappointment","notes":["Cleveland Clinic publishes MyChart and web appointment entry points, but booking and request outcomes vary by patient status, specialty, insurance, and staff review.","Source: https://my.clevelandclinic.org/online-services/mychart/","Source: https://my.clevelandclinic.org/resources/mychart-appointment-and-scheduling-troubleshooting","Source: https://my.clevelandclinic.org/webappointment"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":33,"sample_size":3,"rationale":"Derived from AES 45 and observed friction for reachability."},{"key":"navigability","score":45,"sample_size":3,"rationale":"Derived from AES 45 and observed friction for navigability."},{"key":"task_completability","score":33,"sample_size":3,"rationale":"Derived from AES 45 and observed friction for task_completability."},{"key":"transactability","score":45,"sample_size":3,"rationale":"Derived from AES 45 and observed friction for transactability."},{"key":"recoverability","score":33,"sample_size":3,"rationale":"Derived from AES 45 and observed friction for recoverability."},{"key":"policy_parseability","score":45,"sample_size":3,"rationale":"Derived from AES 45 and observed friction for policy_parseability."},{"key":"trust_safety","score":45,"sample_size":3,"rationale":"Derived from AES 45 and observed friction for trust_safety."},{"key":"efficiency","score":21,"sample_size":3,"rationale":"Derived from AES 45 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"agent","action":"Differentiate Cleveland Clinic confirmed scheduling from request-for-review flows.","expected_impact":"Prevents agents from telling users they are booked when staff review is still pending."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[],"confidence":{"score":0.3,"level":"low","sample_size":3,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["public-clevelandclinic-mychart","public-clevelandclinic-scheduling-help","public-clevelandclinic-webappointment"],"latest_evidence_id":"public-clevelandclinic-webappointment","notes":["Cleveland Clinic publishes MyChart and web appointment entry points, but booking and request outcomes vary by patient status, specialty, insurance, and staff review.","Source: https://my.clevelandclinic.org/online-services/mychart/","Source: https://my.clevelandclinic.org/resources/mychart-appointment-and-scheduling-troubleshooting","Source: https://my.clevelandclinic.org/webappointment"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Differentiate Cleveland Clinic confirmed scheduling from request-for-review flows.","expected_impact":"Prevents agents from telling users they are booked when staff review is still pending."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}