{"site":"netflix.com","overall_health":"degraded","tasks":[{"site":"netflix.com","task":"subscriptions.cancel","health":"degraded","aes":78,"outcome_rate":0.78,"known_blockers":["login_required"],"recipe_uri":"recipe://subscriptions.cancel/netflix-cancel-help/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","cancellation_path":"documented_web_flow","confirmation":"email_confirmation_expected","billing_end_state":"access_until_end_of_billing_period","source_urls":"https://help.netflix.com/en/node/407"},"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.094552-0.991761, and Beta posterior mean 0.572593."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-netflix-cancel-help","public-netflix-manage-membership"],"latest_evidence_id":"public-netflix-manage-membership","notes":["Netflix documents a web cancellation path from Manage Membership through Finish Cancellation, with sign-in required and email confirmation expected.","Source: https://help.netflix.com/en/node/407"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":66,"sample_size":2,"rationale":"Derived from AES 78 and observed friction for reachability."},{"key":"navigability","score":78,"sample_size":2,"rationale":"Derived from AES 78 and observed friction for navigability."},{"key":"task_completability","score":78,"sample_size":2,"rationale":"Derived from AES 78 and observed friction for task_completability."},{"key":"transactability","score":78,"sample_size":2,"rationale":"Derived from AES 78 and observed friction for transactability."},{"key":"recoverability","score":78,"sample_size":2,"rationale":"Derived from AES 78 and observed friction for recoverability."},{"key":"policy_parseability","score":78,"sample_size":2,"rationale":"Derived from AES 78 and observed friction for policy_parseability."},{"key":"trust_safety","score":78,"sample_size":2,"rationale":"Derived from AES 78 and observed friction for trust_safety."},{"key":"efficiency","score":78,"sample_size":2,"rationale":"Derived from AES 78 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use user-present browser mode and capture final cancellation confirmation.","expected_impact":"Keeps the documented self-service path usable while avoiding false cancellation claims."}]}],"incidents":[],"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-netflix-cancel-help","public-netflix-manage-membership"],"latest_evidence_id":"public-netflix-manage-membership","notes":["Netflix documents a web cancellation path from Manage Membership through Finish Cancellation, with sign-in required and email confirmation expected.","Source: https://help.netflix.com/en/node/407"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use user-present browser mode and capture final cancellation confirmation.","expected_impact":"Keeps the documented self-service path usable while avoiding false cancellation claims."}]}