{"site":"nordstrom.com","overall_health":"degraded","tasks":[{"site":"nordstrom.com","task":"commerce.return","health":"degraded","aes":72,"outcome_rate":0.72,"known_blockers":["login_required"],"recipe_uri":"recipe://commerce.return/nordstrom-returns-exchanges/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","return_path":"start_free_return_account_or_guest_order_number_zip","guest_support":"order_number_and_zip_code","exception_branches":"final_sale_third_party_special_items","source_urls":"https://www.nordstrom.com/browse/services/return-policy"},"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.080966-0.986852, and Beta posterior mean 0.557037."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-nordstrom-returns-exchanges","public-nordstrom-guest-return"],"latest_evidence_id":"public-nordstrom-guest-return","notes":["Nordstrom documents returns and exchanges with guest return paths using order number and ZIP code, while final sale, third-party sellers, and special items can differ.","Source: https://www.nordstrom.com/browse/services/return-policy"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":60,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for reachability."},{"key":"navigability","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for navigability."},{"key":"task_completability","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for task_completability."},{"key":"transactability","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for transactability."},{"key":"recoverability","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for recoverability."},{"key":"policy_parseability","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for policy_parseability."},{"key":"trust_safety","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for trust_safety."},{"key":"efficiency","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use Nordstrom's guest return path when order identifiers are available.","expected_impact":"Creates a cleaner agent return route for shoppers without account login."}]}],"incidents":[],"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-nordstrom-returns-exchanges","public-nordstrom-guest-return"],"latest_evidence_id":"public-nordstrom-guest-return","notes":["Nordstrom documents returns and exchanges with guest return paths using order number and ZIP code, while final sale, third-party sellers, and special items can differ.","Source: https://www.nordstrom.com/browse/services/return-policy"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use Nordstrom's guest return path when order identifiers are available.","expected_impact":"Creates a cleaner agent return route for shoppers without account login."}]}