{"site":"parchment.com","overall_health":"degraded","tasks":[{"site":"parchment.com","task":"education.order_transcript","health":"degraded","aes":78,"outcome_rate":0.78,"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://parchment.com/education.order_transcript/public-preflight-v1","policy_notes":{"public_path":"Create/learner account -> select sending institution -> choose recipient and delivery (electronic/mail) -> order; sending school must approve before release. Ordering requires login.","task_family":"download","seo_angle":"Ordering an Official Transcript on Parchment: Step by Step","confidence_note":"Public how-it-works documents the flow; ordering requires the learner's account and school approval.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.3,"level":"low","sample_size":3,"rationale":"Confidence reflects 1.05 effective weight, Wilson bounds 0.132178-0.988028, and Beta posterior mean 0.596393."},"freshness":{"updated_at":"2026-06-10T00:46:17.560Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["top100-education-14-parchmentcom-educationorder-transcript"],"latest_evidence_id":"top100-education-14-parchmentcom-educationorder-transcript","notes":["Public how-it-works documents the flow; ordering requires the learner's account and school approval.","Source: https://www.parchment.com/students/order-status/","Source: https://www.parchment.com/students/how-it-works/"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":66,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for reachability."},{"key":"navigability","score":78,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for navigability."},{"key":"task_completability","score":66,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for task_completability."},{"key":"transactability","score":78,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for transactability."},{"key":"recoverability","score":66,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for recoverability."},{"key":"policy_parseability","score":78,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for policy_parseability."},{"key":"trust_safety","score":78,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for trust_safety."},{"key":"efficiency","score":66,"sample_size":3,"rationale":"Derived from AES 78 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Keep the user present for any login, identity verification, or payment step.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[],"confidence":{"score":0.3,"level":"low","sample_size":3,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-10T00:46:17.560Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["top100-education-14-parchmentcom-educationorder-transcript"],"latest_evidence_id":"top100-education-14-parchmentcom-educationorder-transcript","notes":["Public how-it-works documents the flow; ordering requires the learner's account and school approval.","Source: https://www.parchment.com/students/order-status/","Source: https://www.parchment.com/students/how-it-works/"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Keep the user present for any login, identity verification, or payment step.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}