{"site":"pge.com","overall_health":"blocked","tasks":[{"site":"pge.com","task":"finance_bills.update_autopay","health":"blocked","aes":54,"outcome_rate":0.54,"known_blockers":["login_required","payment_3ds_user_present","hidden_fee","price_mismatch"],"recipe_uri":"recipe://finance_bills.update_autopay/pge-autopay/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","autopay_path":"my_account_recurring_payments_method_schedule_amount","fee_branch":"card_transaction_fees_can_apply","timing":"autopay_starts_on_next_billing_statement","source_urls":"https://www.pge.com/en/account/billing-and-assistance/pay-my-bill/auto-pay.html"},"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.046536-0.965794, and Beta posterior mean 0.51037."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-pge-autopay","public-pge-payment-fee-notes"],"latest_evidence_id":"public-pge-payment-fee-notes","notes":["PG&E documents AutoPay setup through My Account, with payment method, recurring schedule, and disclosed card fee considerations.","Source: https://www.pge.com/en/account/billing-and-assistance/pay-my-bill/auto-pay.html"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":42,"sample_size":2,"rationale":"Derived from AES 54 and observed friction for reachability."},{"key":"navigability","score":54,"sample_size":2,"rationale":"Derived from AES 54 and observed friction for navigability."},{"key":"task_completability","score":54,"sample_size":2,"rationale":"Derived from AES 54 and observed friction for task_completability."},{"key":"transactability","score":18,"sample_size":2,"rationale":"Derived from AES 54 and observed friction for transactability."},{"key":"recoverability","score":54,"sample_size":2,"rationale":"Derived from AES 54 and observed friction for recoverability."},{"key":"policy_parseability","score":54,"sample_size":2,"rationale":"Derived from AES 54 and observed friction for policy_parseability."},{"key":"trust_safety","score":18,"sample_size":2,"rationale":"Derived from AES 54 and observed friction for trust_safety."},{"key":"efficiency","score":54,"sample_size":2,"rationale":"Derived from AES 54 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"agent","action":"Expose PG&E AutoPay fees and timing before saving recurring payment settings.","expected_impact":"Reduces surprise fees and missed current-balance payments."},{"priority":"high","actor":"agent","action":"Require total-price verification immediately before final submission.","expected_impact":"Reduces high-regret transaction errors."}]},{"site":"pge.com","task":"real_estate_moving.transfer_utilities","health":"degraded","aes":64,"outcome_rate":0.64,"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://real_estate_moving.transfer_utilities/pge-start-stop-transfer/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","service_path":"my_account_start_stop_or_transfer_service","exceptions":"solar_new_build_credit_issue_rate_cases_restore_after_nonpayment","confirmation":"confirmation_email_and_status_in_account","source_urls":"https://www.pge.com/en/account/service-requests/start-stop-transfer-service.html"},"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.064509-0.978647, and Beta posterior mean 0.536296."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-pge-start-stop-transfer","public-pge-service-request-status"],"latest_evidence_id":"public-pge-service-request-status","notes":["PG&E documents start, stop, and transfer service through My Account, with solar, new-build, credit, rate, and restoration exceptions requiring phone or support handling.","Source: https://www.pge.com/en/account/service-requests/start-stop-transfer-service.html"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":52,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for reachability."},{"key":"navigability","score":64,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for navigability."},{"key":"task_completability","score":52,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for task_completability."},{"key":"transactability","score":64,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for transactability."},{"key":"recoverability","score":52,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for recoverability."},{"key":"policy_parseability","score":64,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for policy_parseability."},{"key":"trust_safety","score":64,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for trust_safety."},{"key":"efficiency","score":52,"sample_size":2,"rationale":"Derived from AES 64 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"agent","action":"Treat PG&E utility transfer as an authorized account-owner workflow.","expected_impact":"Keeps utility service changes from being submitted without the right identity and date checks."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[{"id":"incident_pge_com_finance_bills_update_autopay","task":"finance_bills.update_autopay","severity":"high","opened_at":"2026-06-09T01:47:52.614Z","status":"open","summary":"Blocking friction observed for finance_bills.update_autopay: login_required, payment_3ds_user_present, hidden_fee, price_mismatch"}],"confidence":{"score":0.27,"level":"low","sample_size":4,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":4,"source_tiers":["public_web_observation"],"evidence_ids":["public-pge-autopay","public-pge-payment-fee-notes","public-pge-start-stop-transfer","public-pge-service-request-status"],"latest_evidence_id":"public-pge-service-request-status","notes":["PG&E documents AutoPay setup through My Account, with payment method, recurring schedule, and disclosed card fee considerations.","Source: https://www.pge.com/en/account/billing-and-assistance/pay-my-bill/auto-pay.html","PG&E documents start, stop, and transfer service through My Account, with solar, new-build, credit, rate, and restoration exceptions requiring phone or support handling.","Source: https://www.pge.com/en/account/service-requests/start-stop-transfer-service.html"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Expose PG&E AutoPay fees and timing before saving recurring payment settings.","expected_impact":"Reduces surprise fees and missed current-balance payments."},{"priority":"high","actor":"agent","action":"Require total-price verification immediately before final submission.","expected_impact":"Reduces high-regret transaction errors."},{"priority":"high","actor":"agent","action":"Treat PG&E utility transfer as an authorized account-owner workflow.","expected_impact":"Keeps utility service changes from being submitted without the right identity and date checks."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}