{"site":"southwest.com","overall_health":"degraded","tasks":[{"site":"southwest.com","task":"travel.cancel_flight","health":"degraded","aes":73,"outcome_rate":0.73,"known_blockers":["confirmation_email_missing","human_handoff_required"],"recipe_uri":"recipe://travel.cancel_flight/southwest-cancel-flight/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","cancellation_path":"manage_reservation_confirmation_name_cancel","refund_branching":"fare_and_payment_type_dependent","handoff_cases":"partner_itineraries_packages_basic_partial_cancel","source_urls":"https://support.southwest.com/helpcenter/s/article/cancel-flight | https://support.southwest.com/helpcenter/s/article/refund-policy | https://www.southwest.com/air/manage-reservation/"},"confidence":{"score":0.3,"level":"low","sample_size":3,"rationale":"Confidence reflects 1.05 effective weight, Wilson bounds 0.116451-0.982289, and Beta posterior mean 0.57918."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["public-southwest-cancel-flight","public-southwest-refund-policy","public-southwest-manage-reservation"],"latest_evidence_id":"public-southwest-manage-reservation","notes":["Southwest documents online cancellation from Manage Reservations, while refund, credit, partner itinerary, package, and Basic fare branches can require special handling.","Source: https://support.southwest.com/helpcenter/s/article/cancel-flight","Source: https://support.southwest.com/helpcenter/s/article/refund-policy","Source: https://www.southwest.com/air/manage-reservation/"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":73,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for reachability."},{"key":"navigability","score":73,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for navigability."},{"key":"task_completability","score":61,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for task_completability."},{"key":"transactability","score":73,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for transactability."},{"key":"recoverability","score":61,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for recoverability."},{"key":"policy_parseability","score":73,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for policy_parseability."},{"key":"trust_safety","score":73,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for trust_safety."},{"key":"efficiency","score":61,"sample_size":3,"rationale":"Derived from AES 73 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"agent","action":"Classify Southwest fare and partner/package status before final cancellation.","expected_impact":"Keeps cancellation from becoming a missed refund or unresolved support case."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[],"confidence":{"score":0.3,"level":"low","sample_size":3,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["public-southwest-cancel-flight","public-southwest-refund-policy","public-southwest-manage-reservation"],"latest_evidence_id":"public-southwest-manage-reservation","notes":["Southwest documents online cancellation from Manage Reservations, while refund, credit, partner itinerary, package, and Basic fare branches can require special handling.","Source: https://support.southwest.com/helpcenter/s/article/cancel-flight","Source: https://support.southwest.com/helpcenter/s/article/refund-policy","Source: https://www.southwest.com/air/manage-reservation/"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Classify Southwest fare and partner/package status before final cancellation.","expected_impact":"Keeps cancellation from becoming a missed refund or unresolved support case."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}