{"site":"spotify.com","overall_health":"degraded","tasks":[{"site":"spotify.com","task":"subscriptions.cancel","health":"degraded","aes":72,"outcome_rate":0.72,"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://subscriptions.cancel/spotify-cancel-premium/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","cancellation_path":"account_page_manage_plan","partner_billing":"may_require_external_partner_contact","free_state":"premium_stays_until_next_billing_date","source_urls":"https://support.spotify.com/us/article/cancel-premium/"},"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.080966-0.986852, and Beta posterior mean 0.557037."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-spotify-cancel-premium","public-spotify-partner-billing"],"latest_evidence_id":"public-spotify-partner-billing","notes":["Spotify documents cancellation through Manage your plan, but partner-billed accounts require following the billing partner link from the account page.","Source: https://support.spotify.com/us/article/cancel-premium/"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":60,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for reachability."},{"key":"navigability","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for navigability."},{"key":"task_completability","score":60,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for task_completability."},{"key":"transactability","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for transactability."},{"key":"recoverability","score":60,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for recoverability."},{"key":"policy_parseability","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for policy_parseability."},{"key":"trust_safety","score":72,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for trust_safety."},{"key":"efficiency","score":60,"sample_size":2,"rationale":"Derived from AES 72 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"agent","action":"Branch early on Spotify-managed versus partner-managed billing.","expected_impact":"Prevents autonomous loops when the account page cannot cancel the plan directly."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[],"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-spotify-cancel-premium","public-spotify-partner-billing"],"latest_evidence_id":"public-spotify-partner-billing","notes":["Spotify documents cancellation through Manage your plan, but partner-billed accounts require following the billing partner link from the account page.","Source: https://support.spotify.com/us/article/cancel-premium/"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Branch early on Spotify-managed versus partner-managed billing.","expected_impact":"Prevents autonomous loops when the account page cannot cancel the plan directly."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}