{"site":"t-mobile.com","overall_health":"blocked","tasks":[{"site":"t-mobile.com","task":"customer_support.cancel_service","health":"blocked","aes":34,"outcome_rate":0.34,"known_blockers":["human_handoff_required","login_required"],"recipe_uri":"recipe://customer_support.cancel_service/tmobile-cancel-service/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","cancellation_path":"contact_t_mobile_required","online_completion":"not_available","account_state_risks":"voicemail_digits_my_tmobile_access_eip_balances","source_urls":"https://www.t-mobile.com/support/account/cancel-service"},"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.019127-0.931551, and Beta posterior mean 0.458519."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-tmobile-cancel-service","public-tmobile-online-unavailable"],"latest_evidence_id":"public-tmobile-online-unavailable","notes":["T-Mobile publicly states that service cancellation cannot be completed online and must go through contact handoff, with billing-cycle, voicemail, DIGITS, account-access, and equipment-installment effects.","Source: https://www.t-mobile.com/support/account/cancel-service"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":22,"sample_size":2,"rationale":"Derived from AES 34 and observed friction for reachability."},{"key":"navigability","score":34,"sample_size":2,"rationale":"Derived from AES 34 and observed friction for navigability."},{"key":"task_completability","score":22,"sample_size":2,"rationale":"Derived from AES 34 and observed friction for task_completability."},{"key":"transactability","score":34,"sample_size":2,"rationale":"Derived from AES 34 and observed friction for transactability."},{"key":"recoverability","score":22,"sample_size":2,"rationale":"Derived from AES 34 and observed friction for recoverability."},{"key":"policy_parseability","score":34,"sample_size":2,"rationale":"Derived from AES 34 and observed friction for policy_parseability."},{"key":"trust_safety","score":34,"sample_size":2,"rationale":"Derived from AES 34 and observed friction for trust_safety."},{"key":"efficiency","score":22,"sample_size":2,"rationale":"Derived from AES 34 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"agent","action":"Mark T-Mobile cancellation as human-handoff-required before any agent attempt.","expected_impact":"Stops agents from wasting cycles on an online cancellation path that official docs say does not exist."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[{"id":"incident_t_mobile_com_customer_support_cancel_service","task":"customer_support.cancel_service","severity":"high","opened_at":"2026-06-09T01:47:52.614Z","status":"open","summary":"Blocking friction observed for customer_support.cancel_service: human_handoff_required, login_required"}],"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:47:52.614Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-tmobile-cancel-service","public-tmobile-online-unavailable"],"latest_evidence_id":"public-tmobile-online-unavailable","notes":["T-Mobile publicly states that service cancellation cannot be completed online and must go through contact handoff, with billing-cycle, voicemail, DIGITS, account-access, and equipment-installment effects.","Source: https://www.t-mobile.com/support/account/cancel-service"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Mark T-Mobile cancellation as human-handoff-required before any agent attempt.","expected_impact":"Stops agents from wasting cycles on an online cancellation path that official docs say does not exist."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}