{"site":"turo.com","overall_health":"degraded","tasks":[{"site":"turo.com","task":"customer_support.trip_or_claim_help","health":"degraded","aes":77,"outcome_rate":0.77,"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://turo.com/customer_support.trip_or_claim_help/public-preflight-v1","policy_notes":{"public_path":"Turo official public help/contact source -> select account, order, billing, refund, warranty, complaint, or service issue -> collect required identifiers and stop before submitting any support request, chat, claim, appeal, or account-recovery action.","task_family":"support","seo_angle":"Turo customer support preflight for AI agents: account gates, handoffs, and case signals","confidence_note":"Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","launch_set":"first_300_public_preflight"},"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.092212-0.991018, and Beta posterior mean 0.57."},"freshness":{"updated_at":"2026-06-10T00:47:21.849Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["top100-customer_support-33-turocom-customer-supporttrip-or-claim-help"],"latest_evidence_id":"top100-customer_support-33-turocom-customer-supporttrip-or-claim-help","notes":["Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://help.turo.com/"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":65,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for reachability."},{"key":"navigability","score":77,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for navigability."},{"key":"task_completability","score":65,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for task_completability."},{"key":"transactability","score":77,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for transactability."},{"key":"recoverability","score":65,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for recoverability."},{"key":"policy_parseability","score":77,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for policy_parseability."},{"key":"trust_safety","score":77,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for trust_safety."},{"key":"efficiency","score":65,"sample_size":2,"rationale":"Derived from AES 77 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public help/contact pages only until the user is present and has authorized account-specific support.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]},{"site":"turo.com","task":"travel.modify_car_rental","health":"unknown","aes":null,"outcome_rate":null,"known_blockers":[],"recipe_uri":null,"policy_notes":{},"confidence":{"score":0.15,"level":"low","sample_size":0,"rationale":"Confidence reflects 0 effective weight, Wilson bounds 0-1, and Beta posterior mean 0.5."},"freshness":{"updated_at":null,"age_days":null,"status":"unknown","rationale":"No timestamped evidence is available."},"evidence":{"sample_size":0,"source_tiers":[],"evidence_ids":[],"latest_evidence_id":null,"notes":["Status is derived from reported runs stored in this server process."]},"trust":{"score":0,"level":"untrusted","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":1,"rationale":"No trusted, deduplicated evidence is available."},"dimensions":[{"key":"reachability","score":null,"sample_size":0,"rationale":"No measured task evidence exists for this dimension yet."},{"key":"navigability","score":null,"sample_size":0,"rationale":"No measured task evidence exists for this dimension yet."},{"key":"task_completability","score":null,"sample_size":0,"rationale":"No measured task evidence exists for this dimension yet."},{"key":"transactability","score":null,"sample_size":0,"rationale":"No measured task evidence exists for this dimension yet."},{"key":"recoverability","score":null,"sample_size":0,"rationale":"No measured task evidence exists for this dimension yet."},{"key":"policy_parseability","score":null,"sample_size":0,"rationale":"No measured task evidence exists for this dimension yet."},{"key":"trust_safety","score":null,"sample_size":0,"rationale":"No measured task evidence exists for this dimension yet."},{"key":"efficiency","score":null,"sample_size":0,"rationale":"No measured task evidence exists for this dimension yet."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"crawldex","action":"Run a synthetic canary for turo.com / travel.modify_car_rental.","expected_impact":"Creates first-party evidence for a reliable preflight decision."},{"priority":"medium","actor":"agent","action":"Use user-present mode and report the outcome with evidence.","expected_impact":"Avoids over-trusting an unmeasured task surface."}]}],"incidents":[],"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-10T00:47:21.849Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["top100-customer_support-33-turocom-customer-supporttrip-or-claim-help"],"latest_evidence_id":"top100-customer_support-33-turocom-customer-supporttrip-or-claim-help","notes":["Official public support/help source was used for a read-only preflight. Account-specific support, refunds, disputes, recovery, claims, and final submissions require user-present authorization.","Source: https://help.turo.com/","Status is derived from reported runs stored in this server process."]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use public help/contact pages only until the user is present and has authorized account-specific support.","expected_impact":"Keeps the agent inside documented, reversible, user-approved boundaries."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}