{"site":"verizon.com","overall_health":"constrained","tasks":[{"site":"verizon.com","task":"customer_support.cancel_service","health":"constrained","aes":52,"outcome_rate":0.52,"known_blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://customer_support.cancel_service/verizon-fios-disconnect/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","cancellation_path":"my_verizon_disconnect_service_phone_or_chat","service_scope":"online_disconnect_applies_to_fios_services_only","equipment_return":"return_equipment_within_30_days","source_urls":"https://www.verizon.com/support/residential/account/manage-service/cancel | https://www.verizon.com/support/suspend-service-faqs/"},"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.043284-0.962882, and Beta posterior mean 0.505185."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-verizon-fios-disconnect","public-verizon-suspend-service"],"latest_evidence_id":"public-verizon-suspend-service","notes":["Verizon documents Fios disconnect paths through My Verizon, phone, or chat, with suspension as an alternative and equipment return within 30 days.","Source: https://www.verizon.com/support/residential/account/manage-service/cancel","Source: https://www.verizon.com/support/suspend-service-faqs/"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":40,"sample_size":2,"rationale":"Derived from AES 52 and observed friction for reachability."},{"key":"navigability","score":52,"sample_size":2,"rationale":"Derived from AES 52 and observed friction for navigability."},{"key":"task_completability","score":40,"sample_size":2,"rationale":"Derived from AES 52 and observed friction for task_completability."},{"key":"transactability","score":52,"sample_size":2,"rationale":"Derived from AES 52 and observed friction for transactability."},{"key":"recoverability","score":40,"sample_size":2,"rationale":"Derived from AES 52 and observed friction for recoverability."},{"key":"policy_parseability","score":52,"sample_size":2,"rationale":"Derived from AES 52 and observed friction for policy_parseability."},{"key":"trust_safety","score":52,"sample_size":2,"rationale":"Derived from AES 52 and observed friction for trust_safety."},{"key":"efficiency","score":40,"sample_size":2,"rationale":"Derived from AES 52 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"agent","action":"Branch Verizon Fios cancellation by service type and equipment-return obligation.","expected_impact":"Prevents incomplete cancellation where equipment fees or unsupported service types remain."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[],"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-verizon-fios-disconnect","public-verizon-suspend-service"],"latest_evidence_id":"public-verizon-suspend-service","notes":["Verizon documents Fios disconnect paths through My Verizon, phone, or chat, with suspension as an alternative and equipment return within 30 days.","Source: https://www.verizon.com/support/residential/account/manage-service/cancel","Source: https://www.verizon.com/support/suspend-service-faqs/"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Branch Verizon Fios cancellation by service type and equipment-return obligation.","expected_impact":"Prevents incomplete cancellation where equipment fees or unsupported service types remain."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}