{"site":"zoom.us","overall_health":"blocked","tasks":[{"site":"zoom.us","task":"subscriptions.request_refund","health":"blocked","aes":55,"outcome_rate":0.55,"known_blockers":["login_required","2fa_user_present","captcha","human_handoff_required"],"recipe_uri":"recipe://subscriptions.request_refund/zoom-cancel-subscription/v1","policy_notes":{"observation_method":"public_official_help_or_docs_page","observation_date":"2026-06-09","cancellation_path":"zoom_web_portal_billing_plan_management","refund_branching":"terms_and_purchase_channel_dependent","outstanding_balance":"can_block_cancellation_until_resolved","source_urls":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083524"},"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.048205-0.967208, and Beta posterior mean 0.512963."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-zoom-cancel-subscription","public-zoom-refund-constraints"],"latest_evidence_id":"public-zoom-refund-constraints","notes":["Zoom documents self-service plan cancellation, but refund eligibility, third-party purchases, outstanding balances, and robot validation can complicate billing outcomes.","Source: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083524"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"dimensions":[{"key":"reachability","score":31,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for reachability."},{"key":"navigability","score":55,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for navigability."},{"key":"task_completability","score":31,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for task_completability."},{"key":"transactability","score":55,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for transactability."},{"key":"recoverability","score":43,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for recoverability."},{"key":"policy_parseability","score":55,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for policy_parseability."},{"key":"trust_safety","score":55,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for trust_safety."},{"key":"efficiency","score":19,"sample_size":2,"rationale":"Derived from AES 55 and observed friction for efficiency."}],"segments":[],"recommended_actions":[{"priority":"high","actor":"agent","action":"Separate Zoom cancellation from refund-request evidence.","expected_impact":"Avoids overpromising refunds when public docs indicate constrained eligibility."},{"priority":"high","actor":"agent","action":"Avoid autonomous execution and request user-present browser mode.","expected_impact":"Prevents the agent from burning retries against access-control friction."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}],"incidents":[{"id":"incident_zoom_us_subscriptions_request_refund","task":"subscriptions.request_refund","severity":"high","opened_at":"2026-06-09T01:51:46.441Z","status":"open","summary":"Blocking friction observed for subscriptions.request_refund: login_required, 2fa_user_present, captcha, human_handoff_required"}],"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T01:51:46.441Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-zoom-cancel-subscription","public-zoom-refund-constraints"],"latest_evidence_id":"public-zoom-refund-constraints","notes":["Zoom documents self-service plan cancellation, but refund eligibility, third-party purchases, outstanding balances, and robot validation can complicate billing outcomes.","Source: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083524"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"high","actor":"agent","action":"Separate Zoom cancellation from refund-request evidence.","expected_impact":"Avoids overpromising refunds when public docs indicate constrained eligibility."},{"priority":"high","actor":"agent","action":"Avoid autonomous execution and request user-present browser mode.","expected_impact":"Prevents the agent from burning retries against access-control friction."},{"priority":"medium","actor":"agent","action":"Capture handoff evidence and pause before accepting retention offers.","expected_impact":"Keeps user intent explicit during adversarial cancellation flows."}]}