{"task":{"category":"business_ops","status":"live","key":"business_ops.create_support_ticket","title":"Create support ticket","surface":"vendor support portal","description":"Open a business vendor support ticket with account, impact, and evidence details.","aliases":["vendor support ticket","B2B support request","create supplier help ticket"],"params_schema":{"type":"object","properties":{"vendor_name":{"type":"string"},"issue_summary":{"type":"string"},"severity":{"enum":["low","medium","high","critical"]}}},"success_criteria":["Ticket includes issue summary, impact, account details, and evidence","Ticket number or case URL is captured","Expected response channel or SLA is recorded"],"recommended_agent_posture":"Proceed with user-approved issue details; expect login and possible human handoff.","handoff_posture":"human_handoff_expected","api_posture":"browser_only","typical_blockers":["login_required","captcha","human_handoff_required","confirmation_email_missing"],"related_tasks":["business_ops.check_sla","customer_support.open_support_ticket"]},"category":{"key":"business_ops","title":"Business Operations","blurb":"Procurement, vendor admin, support, invoices, seats, renewals, access, exports, and expenses.","order":130,"status":"live","aliases":["business admin","ops","procurement","vendors"]},"health":"unknown","sites":[],"known_blockers":[],"typical_blockers":["login_required","captcha","human_handoff_required","confirmation_email_missing"],"handoff_posture":"human_handoff_expected","api_posture":"browser_only","confidence":{"score":0,"level":"low","sample_size":0,"rationale":"No verified CrawlDex runs are available for this site and task yet."},"freshness":{"updated_at":null,"age_days":null,"status":"unknown","rationale":"No timestamped evidence is available."},"evidence":{"sample_size":0,"source_tiers":[],"evidence_ids":[],"latest_evidence_id":null,"notes":[]},"trust":{"score":0,"level":"untrusted","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"No measured evidence exists for this task yet."},"recommended_actions":[{"priority":"high","actor":"crawldex","action":"Run canaries for business_ops.create_support_ticket before routing agents through this task.","expected_impact":"Turns catalog-only task intent into evidence-backed operating guidance."}]}