{"task":{"key":"commerce.refund","title":"Request Refund","surface":"support","description":"Request a refund or credit for an order, failed delivery, defective item, or policy-covered issue.","aliases":["refund","commerce refund","retail refund request","purchase refund"],"params_schema":{"type":"object","properties":{"order_id":{"type":"string"},"refund_reason":{"type":"string"},"desired_resolution":{"enum":["refund","credit","replacement"]}}},"success_criteria":["Refund eligibility and policy basis are captured","Refund request, support case, or escalation is submitted as approved","Expected refund amount, timing, and confirmation identifier are documented"],"recommended_agent_posture":"Prepare evidence autonomously; require user approval before submitting a refund claim.","handoff_posture":"human_handoff_expected","api_posture":"browser_only","typical_blockers":["login_required","policy_unparseable","human_handoff_required","confirmation_email_missing"],"related_tasks":["commerce.return","commerce.cancel_order","commerce.warranty_claim"],"category":"commerce","status":"live"},"category":{"key":"commerce","title":"Commerce","blurb":"Buying, comparing, tracking, returning, and resolving online purchases.","order":10,"status":"live","aliases":["shopping","buying","retail","marketplaces"]},"health":"degraded","sites":[{"site":"demo-returns.crawldex.com","health":"degraded","aes":74,"confidence":{"score":0.24,"level":"low","sample_size":5,"rationale":"Confidence reflects 0.75 effective weight, Wilson bounds 0.090545-0.987859, and Beta posterior mean 0.565455."},"freshness":{"updated_at":"2026-06-08T21:51:49.069Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"known_blockers":["policy_unparseable"],"recipe_uri":"recipe://demo-returns.crawldex.com/commerce.refund/v1"}],"known_blockers":["policy_unparseable"],"typical_blockers":["login_required","policy_unparseable","human_handoff_required","confirmation_email_missing"],"handoff_posture":"human_handoff_expected","api_posture":"browser_only","confidence":{"score":0.24,"level":"low","sample_size":5,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-08T21:51:49.069Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":5,"source_tiers":["seeded_example"],"evidence_ids":["seed-demo-returns-refund-1","seed-demo-returns-refund-2"],"latest_evidence_id":"seed-demo-returns-refund-2","notes":["MVP seed data is included for demo origins until live task evidence is reported."]},"trust":{"score":0.15,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."},"recommended_actions":[{"priority":"medium","actor":"agent","action":"Use the highest-evidence origin for commerce.refund and report the outcome after the attempt.","expected_impact":"Compounds the task-level operating map with fresh execution evidence."}]}