{"task":{"category":"customer_support","status":"live","key":"customer_support.ask_policy_question","title":"Ask policy question","surface":"help center or support chat","description":"Ask or research a policy question and produce a cited answer with uncertainty noted.","aliases":["customer policy question","ask support about policy","help center policy lookup"],"params_schema":{"type":"object","properties":{"company_name":{"type":"string"},"policy_topic":{"type":"string"},"customer_context":{"type":"string"}}},"success_criteria":["Policy answer is sourced from help content or support response","Eligibility, exclusions, and dates are summarized","Unclear or agent-only interpretation is flagged"],"recommended_agent_posture":"Autonomous research is appropriate; use support handoff when policy affects money or account rights.","handoff_posture":"agent_autonomous","api_posture":"browser_only","typical_blockers":["policy_unparseable","hidden_modal","human_handoff_required"],"related_tasks":["customer_support.request_refund","customer_support.escalate_issue"]},"category":{"key":"customer_support","title":"Customer Support","blurb":"Tickets, escalations, refunds, account locks, chat transcripts, policy answers, and case tracking.","order":150,"status":"live","aliases":["support","helpdesk","tickets","service"]},"health":"unknown","sites":[],"known_blockers":[],"typical_blockers":["policy_unparseable","hidden_modal","human_handoff_required"],"handoff_posture":"agent_autonomous","api_posture":"browser_only","confidence":{"score":0,"level":"low","sample_size":0,"rationale":"No verified CrawlDex runs are available for this site and task yet."},"freshness":{"updated_at":null,"age_days":null,"status":"unknown","rationale":"No timestamped evidence is available."},"evidence":{"sample_size":0,"source_tiers":[],"evidence_ids":[],"latest_evidence_id":null,"notes":[]},"trust":{"score":0,"level":"untrusted","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"No measured evidence exists for this task yet."},"recommended_actions":[{"priority":"high","actor":"crawldex","action":"Run canaries for customer_support.ask_policy_question before routing agents through this task.","expected_impact":"Turns catalog-only task intent into evidence-backed operating guidance."}]}