{"task":{"category":"customer_support","status":"live","key":"customer_support.cancel_service","title":"Cancel service","surface":"account or support portal","description":"Cancel a consumer service and verify end date, fees, retention offers, and confirmation.","aliases":["cancel customer service","terminate service account","customer cancellation request"],"params_schema":{"type":"object","properties":{"company_name":{"type":"string"},"service_name":{"type":"string"},"desired_end_date":{"type":"string"}}},"success_criteria":["Cancellation terms, fees, and end date are captured","Cancellation is completed or human handoff is explicit","Confirmation number, email, or account state is captured"],"recommended_agent_posture":"Use cancellation guardrails; user should approve final cancellation and retention decisions.","handoff_posture":"human_handoff_expected","api_posture":"browser_only","typical_blockers":["dark_pattern_cancel","human_handoff_required","policy_unparseable","confirmation_email_missing"],"related_tasks":["subscriptions.cancel","customer_support.save_transcript"]},"category":{"key":"customer_support","title":"Customer Support","blurb":"Tickets, escalations, refunds, account locks, chat transcripts, policy answers, and case tracking.","order":150,"status":"live","aliases":["support","helpdesk","tickets","service"]},"health":"unknown","sites":[],"known_blockers":[],"typical_blockers":["dark_pattern_cancel","human_handoff_required","policy_unparseable","confirmation_email_missing"],"handoff_posture":"human_handoff_expected","api_posture":"browser_only","confidence":{"score":0,"level":"low","sample_size":0,"rationale":"No verified CrawlDex runs are available for this site and task yet."},"freshness":{"updated_at":null,"age_days":null,"status":"unknown","rationale":"No timestamped evidence is available."},"evidence":{"sample_size":0,"source_tiers":[],"evidence_ids":[],"latest_evidence_id":null,"notes":[]},"trust":{"score":0,"level":"untrusted","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"No measured evidence exists for this task yet."},"recommended_actions":[{"priority":"high","actor":"crawldex","action":"Run canaries for customer_support.cancel_service before routing agents through this task.","expected_impact":"Turns catalog-only task intent into evidence-backed operating guidance."}]}