{"task":{"category":"customer_support","status":"live","key":"customer_support.escalate_issue","title":"Escalate issue","surface":"support portal","description":"Escalate a support case by summarizing history, impact, policy basis, and requested urgency.","aliases":["escalate customer support case","request supervisor escalation","raise ticket priority"],"params_schema":{"type":"object","properties":{"company_name":{"type":"string"},"case_number":{"type":"string"},"escalation_reason":{"type":"string"}}},"success_criteria":["Escalation message includes case history, impact, and requested action","Escalation submission or human handoff is captured","New priority, owner, or response expectation is recorded"],"recommended_agent_posture":"Use human-handoff posture because escalation often depends on judgment and support discretion.","handoff_posture":"human_handoff_expected","api_posture":"browser_only","typical_blockers":["human_handoff_required","policy_unparseable","login_required","confirmation_email_missing"],"related_tasks":["customer_support.check_ticket_status","customer_support.get_human_agent"]},"category":{"key":"customer_support","title":"Customer Support","blurb":"Tickets, escalations, refunds, account locks, chat transcripts, policy answers, and case tracking.","order":150,"status":"live","aliases":["support","helpdesk","tickets","service"]},"health":"unknown","sites":[],"known_blockers":[],"typical_blockers":["human_handoff_required","policy_unparseable","login_required","confirmation_email_missing"],"handoff_posture":"human_handoff_expected","api_posture":"browser_only","confidence":{"score":0,"level":"low","sample_size":0,"rationale":"No verified CrawlDex runs are available for this site and task yet."},"freshness":{"updated_at":null,"age_days":null,"status":"unknown","rationale":"No timestamped evidence is available."},"evidence":{"sample_size":0,"source_tiers":[],"evidence_ids":[],"latest_evidence_id":null,"notes":[]},"trust":{"score":0,"level":"untrusted","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"No measured evidence exists for this task yet."},"recommended_actions":[{"priority":"high","actor":"crawldex","action":"Run canaries for customer_support.escalate_issue before routing agents through this task.","expected_impact":"Turns catalog-only task intent into evidence-backed operating guidance."}]}