{"task":{"category":"customer_support","status":"live","key":"customer_support.extract_case_number","title":"Extract case number","surface":"support confirmation","description":"Extract durable case identifiers from support pages, emails, transcripts, or receipts.","aliases":["find support case number","extract ticket ID","customer support reference number"],"params_schema":{"type":"object","properties":{"company_name":{"type":"string"},"source_text_or_location":{"type":"string"},"date_hint":{"type":"string"}}},"success_criteria":["Case number, ticket ID, or reference number is extracted","Source and confidence are recorded","If no identifier exists, the next best tracking signal is captured"],"recommended_agent_posture":"Autonomous extraction is appropriate from user-provided or authorized support records.","handoff_posture":"agent_autonomous","api_posture":"browser_only","typical_blockers":["confirmation_email_missing","policy_unparseable"],"related_tasks":["customer_support.open_support_ticket","customer_support.save_transcript","customer_support.check_ticket_status"]},"category":{"key":"customer_support","title":"Customer Support","blurb":"Tickets, escalations, refunds, account locks, chat transcripts, policy answers, and case tracking.","order":150,"status":"live","aliases":["support","helpdesk","tickets","service"]},"health":"unknown","sites":[],"known_blockers":[],"typical_blockers":["confirmation_email_missing","policy_unparseable"],"handoff_posture":"agent_autonomous","api_posture":"browser_only","confidence":{"score":0,"level":"low","sample_size":0,"rationale":"No verified CrawlDex runs are available for this site and task yet."},"freshness":{"updated_at":null,"age_days":null,"status":"unknown","rationale":"No timestamped evidence is available."},"evidence":{"sample_size":0,"source_tiers":[],"evidence_ids":[],"latest_evidence_id":null,"notes":[]},"trust":{"score":0,"level":"untrusted","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"No measured evidence exists for this task yet."},"recommended_actions":[{"priority":"high","actor":"crawldex","action":"Run canaries for customer_support.extract_case_number before routing agents through this task.","expected_impact":"Turns catalog-only task intent into evidence-backed operating guidance."}]}