{"task":{"category":"customer_support","status":"live","key":"customer_support.get_human_agent","title":"Get human agent","surface":"support chat","description":"Navigate support automation to reach a human representative or bounded human handoff.","aliases":["reach human support","get live agent","bypass support chatbot"],"params_schema":{"type":"object","properties":{"company_name":{"type":"string"},"issue_summary":{"type":"string"},"urgency":{"enum":["low","medium","high","critical"]}}},"success_criteria":["Human agent, callback, email case, or queue position is reached","Transcript or handoff instructions are captured","Any required user action is explicit"],"recommended_agent_posture":"Human handoff is the goal; agent should package context and minimize user wait time.","handoff_posture":"human_handoff_expected","api_posture":"browser_only","typical_blockers":["human_handoff_required","captcha","bot_blocked","hidden_modal"],"related_tasks":["customer_support.escalate_issue","customer_support.save_transcript"]},"category":{"key":"customer_support","title":"Customer Support","blurb":"Tickets, escalations, refunds, account locks, chat transcripts, policy answers, and case tracking.","order":150,"status":"live","aliases":["support","helpdesk","tickets","service"]},"health":"unknown","sites":[],"known_blockers":[],"typical_blockers":["human_handoff_required","captcha","bot_blocked","hidden_modal"],"handoff_posture":"human_handoff_expected","api_posture":"browser_only","confidence":{"score":0,"level":"low","sample_size":0,"rationale":"No verified CrawlDex runs are available for this site and task yet."},"freshness":{"updated_at":null,"age_days":null,"status":"unknown","rationale":"No timestamped evidence is available."},"evidence":{"sample_size":0,"source_tiers":[],"evidence_ids":[],"latest_evidence_id":null,"notes":[]},"trust":{"score":0,"level":"untrusted","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"No measured evidence exists for this task yet."},"recommended_actions":[{"priority":"high","actor":"crawldex","action":"Run canaries for customer_support.get_human_agent before routing agents through this task.","expected_impact":"Turns catalog-only task intent into evidence-backed operating guidance."}]}