{"task":{"category":"customer_support","status":"live","key":"customer_support.negotiate_bill","title":"Negotiate bill","surface":"support chat or billing portal","description":"Ask for bill adjustment, retention offer, fee waiver, or payment arrangement.","aliases":["customer bill negotiation","ask for fee waiver","lower service bill"],"params_schema":{"type":"object","properties":{"company_name":{"type":"string"},"bill_amount_usd":{"type":"number"},"negotiation_goal":{"type":"string"}}},"success_criteria":["Current bill, charges, and policy or competitor basis are captured","Negotiation outcome or offer is recorded","Any accepted change is explicitly user-approved"],"recommended_agent_posture":"Human handoff is expected; agent should prepare concise facts and avoid unauthorized commitments.","handoff_posture":"human_handoff_expected","api_posture":"browser_only","typical_blockers":["human_handoff_required","policy_unparseable","dark_pattern_cancel","confirmation_email_missing"],"related_tasks":["finance_bills.pay_bill","future_agent_tasks.negotiate_with_vendors"]},"category":{"key":"customer_support","title":"Customer Support","blurb":"Tickets, escalations, refunds, account locks, chat transcripts, policy answers, and case tracking.","order":150,"status":"live","aliases":["support","helpdesk","tickets","service"]},"health":"unknown","sites":[],"known_blockers":[],"typical_blockers":["human_handoff_required","policy_unparseable","dark_pattern_cancel","confirmation_email_missing"],"handoff_posture":"human_handoff_expected","api_posture":"browser_only","confidence":{"score":0,"level":"low","sample_size":0,"rationale":"No verified CrawlDex runs are available for this site and task yet."},"freshness":{"updated_at":null,"age_days":null,"status":"unknown","rationale":"No timestamped evidence is available."},"evidence":{"sample_size":0,"source_tiers":[],"evidence_ids":[],"latest_evidence_id":null,"notes":[]},"trust":{"score":0,"level":"untrusted","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"No measured evidence exists for this task yet."},"recommended_actions":[{"priority":"high","actor":"crawldex","action":"Run canaries for customer_support.negotiate_bill before routing agents through this task.","expected_impact":"Turns catalog-only task intent into evidence-backed operating guidance."}]}