{"task":{"category":"customer_support","status":"live","key":"customer_support.open_support_ticket","title":"Open support ticket","surface":"support portal","description":"Open a customer support ticket with issue details, account context, and requested resolution.","aliases":["customer support ticket","open helpdesk case","submit customer service request"],"params_schema":{"type":"object","properties":{"company_name":{"type":"string"},"issue_summary":{"type":"string"},"desired_resolution":{"type":"string"}}},"success_criteria":["Ticket includes issue, account context, evidence, and requested resolution","Case number or support URL is captured","Expected response channel is recorded"],"recommended_agent_posture":"Agent can prepare and submit with user-approved facts; expect login or human follow-up.","handoff_posture":"human_handoff_expected","api_posture":"browser_only","typical_blockers":["login_required","captcha","human_handoff_required","confirmation_email_missing"],"related_tasks":["customer_support.check_ticket_status","customer_support.extract_case_number"]},"category":{"key":"customer_support","title":"Customer Support","blurb":"Tickets, escalations, refunds, account locks, chat transcripts, policy answers, and case tracking.","order":150,"status":"live","aliases":["support","helpdesk","tickets","service"]},"health":"unknown","sites":[],"known_blockers":[],"typical_blockers":["login_required","captcha","human_handoff_required","confirmation_email_missing"],"handoff_posture":"human_handoff_expected","api_posture":"browser_only","confidence":{"score":0,"level":"low","sample_size":0,"rationale":"No verified CrawlDex runs are available for this site and task yet."},"freshness":{"updated_at":null,"age_days":null,"status":"unknown","rationale":"No timestamped evidence is available."},"evidence":{"sample_size":0,"source_tiers":[],"evidence_ids":[],"latest_evidence_id":null,"notes":[]},"trust":{"score":0,"level":"untrusted","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"No measured evidence exists for this task yet."},"recommended_actions":[{"priority":"high","actor":"crawldex","action":"Run canaries for customer_support.open_support_ticket before routing agents through this task.","expected_impact":"Turns catalog-only task intent into evidence-backed operating guidance."}]}