{"task":{"category":"customer_support","status":"live","key":"customer_support.request_refund","title":"Request refund","surface":"support portal","description":"Request a refund with order, policy, reason, and evidence details.","aliases":["customer refund request","ask support for refund","refund support case"],"params_schema":{"type":"object","properties":{"company_name":{"type":"string"},"order_id":{"type":"string"},"refund_reason":{"type":"string"}}},"success_criteria":["Refund eligibility and policy basis are captured","Refund request is submitted or handoff is bounded","Refund case number, amount, and timing are recorded"],"recommended_agent_posture":"Agent can prepare the request; keep user approval for final refund claim wording and evidence.","handoff_posture":"human_handoff_expected","api_posture":"browser_only","typical_blockers":["policy_unparseable","human_handoff_required","login_required","confirmation_email_missing"],"related_tasks":["commerce.refund","customer_support.upload_proof","customer_support.extract_case_number"]},"category":{"key":"customer_support","title":"Customer Support","blurb":"Tickets, escalations, refunds, account locks, chat transcripts, policy answers, and case tracking.","order":150,"status":"live","aliases":["support","helpdesk","tickets","service"]},"health":"unknown","sites":[],"known_blockers":[],"typical_blockers":["policy_unparseable","human_handoff_required","login_required","confirmation_email_missing"],"handoff_posture":"human_handoff_expected","api_posture":"browser_only","confidence":{"score":0,"level":"low","sample_size":0,"rationale":"No verified CrawlDex runs are available for this site and task yet."},"freshness":{"updated_at":null,"age_days":null,"status":"unknown","rationale":"No timestamped evidence is available."},"evidence":{"sample_size":0,"source_tiers":[],"evidence_ids":[],"latest_evidence_id":null,"notes":[]},"trust":{"score":0,"level":"untrusted","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"No measured evidence exists for this task yet."},"recommended_actions":[{"priority":"high","actor":"crawldex","action":"Run canaries for customer_support.request_refund before routing agents through this task.","expected_impact":"Turns catalog-only task intent into evidence-backed operating guidance."}]}