{"task":{"category":"customer_support","status":"live","key":"customer_support.save_transcript","title":"Save transcript","surface":"support chat","description":"Save a support chat or email transcript with timestamps, agent names, and commitments.","aliases":["download support transcript","save customer chat transcript","support conversation record"],"params_schema":{"type":"object","properties":{"company_name":{"type":"string"},"case_number":{"type":"string"},"transcript_source":{"enum":["chat","email","phone_notes","unknown"]}}},"success_criteria":["Transcript or conversation record is saved","Case number, dates, names, and commitments are extracted","Gaps or unavailable transcript state is noted"],"recommended_agent_posture":"Autonomous capture is appropriate after the user authorizes account or inbox access.","handoff_posture":"user_present_for_auth","api_posture":"browser_only","typical_blockers":["login_required","dynamic_dom_unstable","confirmation_email_missing","human_handoff_required"],"related_tasks":["customer_support.extract_case_number","customer_support.check_ticket_status"]},"category":{"key":"customer_support","title":"Customer Support","blurb":"Tickets, escalations, refunds, account locks, chat transcripts, policy answers, and case tracking.","order":150,"status":"live","aliases":["support","helpdesk","tickets","service"]},"health":"unknown","sites":[],"known_blockers":[],"typical_blockers":["login_required","dynamic_dom_unstable","confirmation_email_missing","human_handoff_required"],"handoff_posture":"user_present_for_auth","api_posture":"browser_only","confidence":{"score":0,"level":"low","sample_size":0,"rationale":"No verified CrawlDex runs are available for this site and task yet."},"freshness":{"updated_at":null,"age_days":null,"status":"unknown","rationale":"No timestamped evidence is available."},"evidence":{"sample_size":0,"source_tiers":[],"evidence_ids":[],"latest_evidence_id":null,"notes":[]},"trust":{"score":0,"level":"untrusted","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"No measured evidence exists for this task yet."},"recommended_actions":[{"priority":"high","actor":"crawldex","action":"Run canaries for customer_support.save_transcript before routing agents through this task.","expected_impact":"Turns catalog-only task intent into evidence-backed operating guidance."}]}