{"task":{"category":"customer_support","status":"live","key":"customer_support.upload_proof","title":"Upload proof","surface":"support portal","description":"Upload evidence such as receipt, screenshot, identity document, or damaged-item proof to a support case.","aliases":["upload support evidence","attach proof to ticket","submit customer documentation"],"params_schema":{"type":"object","properties":{"company_name":{"type":"string"},"case_number":{"type":"string"},"proof_type":{"type":"string"}}},"success_criteria":["File target, accepted formats, and privacy implications are verified","Correct evidence file is uploaded or prepared for user confirmation","Attachment confirmation is captured"],"recommended_agent_posture":"Use user-present mode for sensitive proof and verify exact files before upload.","handoff_posture":"user_present_for_auth","api_posture":"browser_only","typical_blockers":["login_required","2fa_user_present","dynamic_dom_unstable","confirmation_email_missing"],"related_tasks":["customer_support.request_refund","customer_support.open_support_ticket"]},"category":{"key":"customer_support","title":"Customer Support","blurb":"Tickets, escalations, refunds, account locks, chat transcripts, policy answers, and case tracking.","order":150,"status":"live","aliases":["support","helpdesk","tickets","service"]},"health":"unknown","sites":[],"known_blockers":[],"typical_blockers":["login_required","2fa_user_present","dynamic_dom_unstable","confirmation_email_missing"],"handoff_posture":"user_present_for_auth","api_posture":"browser_only","confidence":{"score":0,"level":"low","sample_size":0,"rationale":"No verified CrawlDex runs are available for this site and task yet."},"freshness":{"updated_at":null,"age_days":null,"status":"unknown","rationale":"No timestamped evidence is available."},"evidence":{"sample_size":0,"source_tiers":[],"evidence_ids":[],"latest_evidence_id":null,"notes":[]},"trust":{"score":0,"level":"untrusted","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"No measured evidence exists for this task yet."},"recommended_actions":[{"priority":"high","actor":"crawldex","action":"Run canaries for customer_support.upload_proof before routing agents through this task.","expected_impact":"Turns catalog-only task intent into evidence-backed operating guidance."}]}