{"task":{"category":"dev_saas_api","status":"live","key":"dev_saas_api.open_support_ticket","title":"Open support ticket","surface":"developer support portal","description":"Open a developer support case with technical details, reproduction steps, and impact.","aliases":["developer support ticket","API support case","open technical support ticket"],"params_schema":{"type":"object","properties":{"provider_name":{"type":"string"},"issue_summary":{"type":"string"},"severity":{"enum":["low","medium","high","critical"]}}},"success_criteria":["Ticket includes environment, endpoint, request IDs, errors, and impact","Case number or ticket URL is captured","Response channel and expected SLA are recorded"],"recommended_agent_posture":"Agent can prepare and submit with user-approved technical details; expect human support follow-up.","handoff_posture":"human_handoff_expected","api_posture":"browser_only","typical_blockers":["login_required","captcha","human_handoff_required","confirmation_email_missing"],"related_tasks":["dev_saas_api.download_logs","dev_saas_api.check_status_page","customer_support.open_support_ticket"]},"category":{"key":"dev_saas_api","title":"Developer, SaaS, And API","blurb":"API signup, docs, keys, webhooks, logs, pricing, support, rate limits, and MCP readiness.","order":140,"status":"live","aliases":["developer tools","api","saas","mcp"]},"health":"unknown","sites":[],"known_blockers":[],"typical_blockers":["login_required","captcha","human_handoff_required","confirmation_email_missing"],"handoff_posture":"human_handoff_expected","api_posture":"browser_only","confidence":{"score":0,"level":"low","sample_size":0,"rationale":"No verified CrawlDex runs are available for this site and task yet."},"freshness":{"updated_at":null,"age_days":null,"status":"unknown","rationale":"No timestamped evidence is available."},"evidence":{"sample_size":0,"source_tiers":[],"evidence_ids":[],"latest_evidence_id":null,"notes":[]},"trust":{"score":0,"level":"untrusted","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"No measured evidence exists for this task yet."},"recommended_actions":[{"priority":"high","actor":"crawldex","action":"Run canaries for dev_saas_api.open_support_ticket before routing agents through this task.","expected_impact":"Turns catalog-only task intent into evidence-backed operating guidance."}]}