# Customer Support

Tickets, escalations, refunds, account locks, chat transcripts, policy answers, and case tracking.

| Task | Health | AES | Evidence | Handoff | API |
| --- | --- | ---: | ---: | --- | --- |
| [customer_support.open_support_ticket](/tasks/customer_support.open_support_ticket.md) | unknown | n/a | 0 | human_handoff_expected | browser_only |
| [customer_support.check_ticket_status](/tasks/customer_support.check_ticket_status.md) | unknown | n/a | 0 | user_present_for_auth | browser_only |
| [customer_support.escalate_issue](/tasks/customer_support.escalate_issue.md) | unknown | n/a | 0 | human_handoff_expected | browser_only |
| [customer_support.request_refund](/tasks/customer_support.request_refund.md) | unknown | n/a | 0 | human_handoff_expected | browser_only |
| [customer_support.negotiate_bill](/tasks/customer_support.negotiate_bill.md) | unknown | n/a | 0 | human_handoff_expected | browser_only |
| [customer_support.cancel_service](/tasks/customer_support.cancel_service.md) | unknown | n/a | 0 | human_handoff_expected | browser_only |
| [customer_support.resolve_account_lock](/tasks/customer_support.resolve_account_lock.md) | unknown | n/a | 0 | user_present_for_auth | browser_only |
| [customer_support.ask_policy_question](/tasks/customer_support.ask_policy_question.md) | unknown | n/a | 0 | agent_autonomous | browser_only |
| [customer_support.get_human_agent](/tasks/customer_support.get_human_agent.md) | unknown | n/a | 0 | human_handoff_expected | browser_only |
| [customer_support.upload_proof](/tasks/customer_support.upload_proof.md) | unknown | n/a | 0 | user_present_for_auth | browser_only |
| [customer_support.save_transcript](/tasks/customer_support.save_transcript.md) | unknown | n/a | 0 | user_present_for_auth | browser_only |
| [customer_support.extract_case_number](/tasks/customer_support.extract_case_number.md) | unknown | n/a | 0 | agent_autonomous | browser_only |