{"kind":"ranking","task":{"key":"commerce.return","title":"Return Product","surface":"returns","description":"Initiate a product return, verify eligibility, and obtain a label, QR code, or return instructions.","aliases":["return","returns","commerce return","retail return","return purchased item"],"params_schema":{"type":"object","properties":{"order_id":{"type":"string"},"item_name":{"type":"string"},"return_reason":{"type":"string"},"desired_resolution":{"enum":["refund","exchange","store_credit"]}}},"success_criteria":["Return eligibility and deadline are parsed before submission","Return label, QR code, instructions, or case number is captured","Refund or exchange expectation is documented"],"recommended_agent_posture":"Proceed after user approves return reason and resolution; capture evidence before any irreversible submission.","handoff_posture":"user_present_for_auth","api_posture":"browser_only","typical_blockers":["login_required","policy_unparseable","human_handoff_required","confirmation_email_missing"],"related_tasks":["commerce.refund","commerce.check_return_policy","commerce.track_shipment"],"category":"commerce","status":"live"},"category":{"key":"commerce","title":"Commerce","blurb":"Buying, comparing, tracking, returning, and resolving online purchases.","order":10,"status":"live","aliases":["shopping","buying","retail","marketplaces"]},"sites":[{"rank":1,"site":"walmart.com","health":"degraded","aes":82,"confidence":{"score":0.31,"level":"low","sample_size":3,"rationale":"Confidence reflects 1.05 effective weight, Wilson bounds 0.145518-0.991861, and Beta posterior mean 0.610164."},"freshness":{"updated_at":"2026-06-09T23:14:56.338Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":3,"source_tiers":["public_web_observation"],"evidence_ids":["public-walmart-start-return","public-walmart-return-methods","public-walmart-standard-return-policy"],"latest_evidence_id":"public-walmart-standard-return-policy","notes":["Walmart documents online returns through Purchase History with return labels, store returns, pickup, mail, and FedEx drop-off options depending on item eligibility.","Source: https://www.walmart.com/help/article/start-return-online/a760300a0bfb4cd4891e43f092c8bd18","Source: https://www.walmart.com/help/article/walmart-standard-return-policy/adc0dfb692954e67a4de206fb8d9e03a"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"blockers":["login_required"],"recipe_uri":"recipe://commerce.return/walmart-start-return/v1"},{"rank":2,"site":"target.com","health":"degraded","aes":79,"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.096922-0.992473, and Beta posterior mean 0.575185."},"freshness":{"updated_at":"2026-06-09T23:14:56.338Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-target-online-return","public-target-return-barcode"],"latest_evidence_id":"public-target-return-barcode","notes":["Target documents starting returns online or in app, with account access, order selection, return barcode, and method constraints for certain items.","Source: https://www.target.com/help/articles/returns-exchanges/start-an-online-return"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"blockers":["login_required"],"recipe_uri":"recipe://commerce.return/target-online-return/v1"},{"rank":3,"site":"nordstrom.com","health":"degraded","aes":72,"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.080966-0.986852, and Beta posterior mean 0.557037."},"freshness":{"updated_at":"2026-06-09T23:14:56.338Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-nordstrom-returns-exchanges","public-nordstrom-guest-return"],"latest_evidence_id":"public-nordstrom-guest-return","notes":["Nordstrom documents returns and exchanges with guest return paths using order number and ZIP code, while final sale, third-party sellers, and special items can differ.","Source: https://www.nordstrom.com/browse/services/return-policy"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"blockers":["login_required"],"recipe_uri":"recipe://commerce.return/nordstrom-returns-exchanges/v1"},{"rank":4,"site":"ebay.com","health":"degraded","aes":65,"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.066464-0.979775, and Beta posterior mean 0.538889."},"freshness":{"updated_at":"2026-06-09T23:14:56.338Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-ebay-return-item","public-ebay-guest-return"],"latest_evidence_id":"public-ebay-guest-return","notes":["eBay documents return flows through purchases or guest confirmation email, with seller response and policy controlling much of the outcome.","Source: https://www.ebay.com/help/buying/returns-refunds/returning-item/index_app.html?id=4041&srcAppId=1","Source: https://www.ebay.com/help/returning-item/buying/returning-items-bought-guest/returns-refunds?id=4065"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://commerce.return/ebay-return-item/v1"},{"rank":5,"site":"etsy.com","health":"constrained","aes":55,"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.048205-0.967208, and Beta posterior mean 0.512963."},"freshness":{"updated_at":"2026-06-09T23:14:56.338Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-etsy-return-exchange","public-etsy-help-with-order"],"latest_evidence_id":"public-etsy-help-with-order","notes":["Etsy returns are heavily seller-policy driven, with Help with order and case escalation paths after seller contact or eligibility periods.","Source: https://help.etsy.com/hc/en-us/articles/115015440807-How-to-Return-or-Exchange-an-Item-on-Etsy","Source: https://help.etsy.com/hc/en-gb/articles/4402660818583-How-to-Get-Help-with-An-Order"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"blockers":["human_handoff_required","login_required"],"recipe_uri":"recipe://commerce.return/etsy-return-exchange/v1"}],"evidence_gate":{"indexable":false,"robots":"noindex,follow","reasons":["Needs confidence score >= 0.4."]},"confidence":{"score":0.28,"level":"low","sample_size":11,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T23:14:56.338Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":11,"source_tiers":["public_web_observation"],"evidence_ids":["public-walmart-start-return","public-walmart-return-methods","public-walmart-standard-return-policy","public-target-online-return","public-target-return-barcode","public-nordstrom-returns-exchanges","public-nordstrom-guest-return","public-ebay-return-item","public-ebay-guest-return","public-etsy-return-exchange","public-etsy-help-with-order"],"latest_evidence_id":"public-etsy-help-with-order","notes":["Walmart documents online returns through Purchase History with return labels, store returns, pickup, mail, and FedEx drop-off options depending on item eligibility.","Source: https://www.walmart.com/help/article/start-return-online/a760300a0bfb4cd4891e43f092c8bd18","Source: https://www.walmart.com/help/article/walmart-standard-return-policy/adc0dfb692954e67a4de206fb8d9e03a","Target documents starting returns online or in app, with account access, order selection, return barcode, and method constraints for certain items.","Source: https://www.target.com/help/articles/returns-exchanges/start-an-online-return","Nordstrom documents returns and exchanges with guest return paths using order number and ZIP code, while final sale, third-party sellers, and special items can differ.","Source: https://www.nordstrom.com/browse/services/return-policy","eBay documents return flows through purchases or guest confirmation email, with seller response and policy controlling much of the outcome.","Source: https://www.ebay.com/help/buying/returns-refunds/returning-item/index_app.html?id=4041&srcAppId=1","Source: https://www.ebay.com/help/returning-item/buying/returning-items-bought-guest/returns-refunds?id=4065","Etsy returns are heavily seller-policy driven, with Help with order and case escalation paths after seller contact or eligibility periods.","Source: https://help.etsy.com/hc/en-us/articles/115015440807-How-to-Return-or-Exchange-an-Item-on-Etsy","Source: https://help.etsy.com/hc/en-gb/articles/4402660818583-How-to-Get-Help-with-An-Order"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."}}