{"kind":"ranking","task":{"category":"customer_support","status":"live","key":"customer_support.cancel_service","title":"Cancel service","surface":"account or support portal","description":"Cancel a consumer service and verify end date, fees, retention offers, and confirmation.","aliases":["cancel customer service","terminate service account","customer cancellation request"],"params_schema":{"type":"object","properties":{"company_name":{"type":"string"},"service_name":{"type":"string"},"desired_end_date":{"type":"string"}}},"success_criteria":["Cancellation terms, fees, and end date are captured","Cancellation is completed or human handoff is explicit","Confirmation number, email, or account state is captured"],"recommended_agent_posture":"Use cancellation guardrails; user should approve final cancellation and retention decisions.","handoff_posture":"human_handoff_expected","api_posture":"browser_only","typical_blockers":["dark_pattern_cancel","human_handoff_required","policy_unparseable","confirmation_email_missing"],"related_tasks":["subscriptions.cancel","customer_support.save_transcript"]},"category":{"key":"customer_support","title":"Customer Support","blurb":"Tickets, escalations, refunds, account locks, chat transcripts, policy answers, and case tracking.","order":150,"status":"live","aliases":["support","helpdesk","tickets","service"]},"sites":[{"rank":1,"site":"verizon.com","health":"constrained","aes":52,"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.043284-0.962882, and Beta posterior mean 0.505185."},"freshness":{"updated_at":"2026-06-09T23:25:19.145Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-verizon-fios-disconnect","public-verizon-suspend-service"],"latest_evidence_id":"public-verizon-suspend-service","notes":["Verizon documents Fios disconnect paths through My Verizon, phone, or chat, with suspension as an alternative and equipment return within 30 days.","Source: https://www.verizon.com/support/residential/account/manage-service/cancel","Source: https://www.verizon.com/support/suspend-service-faqs/"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"blockers":["login_required","human_handoff_required"],"recipe_uri":"recipe://customer_support.cancel_service/verizon-fios-disconnect/v1"},{"rank":2,"site":"xfinity.com","health":"constrained","aes":49,"confidence":{"score":0.27,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.038617-0.9583, and Beta posterior mean 0.497407."},"freshness":{"updated_at":"2026-06-09T23:25:19.145Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-xfinity-cancel-services","public-xfinity-return-equipment"],"latest_evidence_id":"public-xfinity-return-equipment","notes":["Xfinity documents cancellation and final-bill considerations plus equipment return through Digital Return Center, retail store, or UPS label, with serial-number and receipt evidence important.","Source: https://www.xfinity.com/support/articles/important-information-when-canceling-services","Source: https://www.xfinity.com/support/articles/returning-your-equipment"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"blockers":["login_required","human_handoff_required","hidden_fee"],"recipe_uri":"recipe://customer_support.cancel_service/xfinity-cancel-services/v1"},{"rank":3,"site":"t-mobile.com","health":"blocked","aes":34,"confidence":{"score":0.28,"level":"low","sample_size":2,"rationale":"Confidence reflects 0.7 effective weight, Wilson bounds 0.019127-0.931551, and Beta posterior mean 0.458519."},"freshness":{"updated_at":"2026-06-09T23:25:19.145Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":2,"source_tiers":["public_web_observation"],"evidence_ids":["public-tmobile-cancel-service","public-tmobile-online-unavailable"],"latest_evidence_id":"public-tmobile-online-unavailable","notes":["T-Mobile publicly states that service cancellation cannot be completed online and must go through contact handoff, with billing-cycle, voicemail, DIGITS, account-access, and equipment-installment effects.","Source: https://www.t-mobile.com/support/account/cancel-service"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Low-trust public web observation from official or public task documentation; treat as directional until measured agent runs arrive."},"blockers":["human_handoff_required","login_required"],"recipe_uri":"recipe://customer_support.cancel_service/tmobile-cancel-service/v1"}],"evidence_gate":{"indexable":false,"robots":"noindex,follow","reasons":["Needs confidence score >= 0.4."]},"confidence":{"score":0.27,"level":"low","sample_size":6,"rationale":"Aggregated across available task-level confidence summaries."},"freshness":{"updated_at":"2026-06-09T23:25:19.145Z","age_days":0,"status":"fresh","rationale":"Latest evidence is 0 days old."},"evidence":{"sample_size":6,"source_tiers":["public_web_observation"],"evidence_ids":["public-verizon-fios-disconnect","public-verizon-suspend-service","public-xfinity-cancel-services","public-xfinity-return-equipment","public-tmobile-cancel-service","public-tmobile-online-unavailable"],"latest_evidence_id":"public-tmobile-online-unavailable","notes":["Verizon documents Fios disconnect paths through My Verizon, phone, or chat, with suspension as an alternative and equipment return within 30 days.","Source: https://www.verizon.com/support/residential/account/manage-service/cancel","Source: https://www.verizon.com/support/suspend-service-faqs/","Xfinity documents cancellation and final-bill considerations plus equipment return through Digital Return Center, retail store, or UPS label, with serial-number and receipt evidence important.","Source: https://www.xfinity.com/support/articles/important-information-when-canceling-services","Source: https://www.xfinity.com/support/articles/returning-your-equipment","T-Mobile publicly states that service cancellation cannot be completed online and must go through contact handoff, with billing-cycle, voicemail, DIGITS, account-access, and equipment-installment effects.","Source: https://www.t-mobile.com/support/account/cancel-service"]},"trust":{"score":0.32,"level":"low","reporter_count":0,"deduplicated_evidence_count":0,"quarantined_count":0,"rationale":"Aggregated across task or site trust summaries."}}