Operator guide
Why Popups And Modals Confuse AI Agents
Evidence-backed guide to overlays, popups, hidden controls, and modal interruptions in browser-agent workflows.
Publication gate
IndexableThis report has at least 25 qualifying evidence-backed rows and is eligible for search indexing.
- 462
- ranked rows
- 488 observations
- evidence
- 77%
- need a person nearby
- Jul 8, 2026
- last verified
Operator guide
Current through Jul 8, 2026, 462 CrawlDex rows match this report's evidence criteria.
Which public task rows show hidden modals or overlays changing the browser-agent path before the task can be measured?
Rows qualify when CrawlDex evidence records hidden-modal blockers.
What site owners can make clearer
- Give overlays stable labels, clear close controls, and accessible focus behavior.
- Keep critical task controls visible after banners, dialogs, or account prompts appear.
- Avoid placing policy or price changes only inside transient modal text.
What agent builders should plan for
- Re-check the page state after each modal or overlay changes the visible controls.
- Treat hidden controls as friction when the task path depends on them.
- Pause before a modal changes account, payment, or consent state.
Live rows
Ranked from current CrawlDex evidence
| Rank | Site task | Verdict | AES | Evidence | Main blocker |
|---|---|---|---|---|---|
| 1 | Disneyplus customer_support.streaming_account_help disneyplus.com | Blocked | 67 | 3 | login walls |
| 2 | Dmv Ny gov_civic.book_dmv_appointment dmv.ny.gov | Blocked | 60 | 3 | CAPTCHA checks |
| 3 | Erieinsurance insurance.file_or_track_claim erieinsurance.com | Completes with friction | 67 | 3 | login walls |
| 4 | Baskinrobbins food_local.order_pickup_delivery baskinrobbins.com | Needs user presence | 57 | 3 | unstable page controls |
| 5 | Burgerking food_local.order_pickup_delivery burgerking.com | Needs user presence | 58 | 4 | unstable page controls |
| 6 | Auntieannes food_local.order_pickup_delivery auntieannes.com | Needs user presence | 59 | 4 | unstable page controls |
| 7 | Littlecaesars food_local.order_pickup_delivery littlecaesars.com | Completes with friction | 62 | 4 | unstable page controls |
| 8 | Popeyes food_local.order_pickup_delivery popeyes.com | Completes with friction | 62 | 4 | unstable page controls |
| 9 | Disneyplus subscriptions.find_billing_frequency_help disneyplus.com | Blocked | 0 | 1 | bot detection blocks |
| 10 | Harborfreight commerce.evaluate_returns_or_checkout harborfreight.com | Blocked | 0 | 1 | bot detection blocks |
| 11 | Hm commerce.evaluate_returns_or_checkout hm.com | Blocked | 0 | 1 | bot detection blocks |
| 12 | Webmd healthcare_admin.search_health_conditions webmd.com | Blocked | 0 | 1 | bot detection blocks |
| 13 | Lincolnfinancial insurance.life_claim_documents lincolnfinancial.com | Completes with friction | 61 | 3 | login walls |
| 14 | Hp customer_support.warranty_or_repair_help hp.com | Completes with friction | 75 | 3 | login walls |
| 15 | Cash customer_support.payment_issue cash.app | Completes with friction | 77 | 3 | login walls |
| 16 | Insuremytrip insurance.compare_travel_insurance_claims insuremytrip.com | Blocked | 0 | 1 | bot detection blocks |
| 17 | Landsend commerce.find_return_policy_help landsend.com | Blocked | 0 | 1 | bot detection blocks |
| 18 | Airbnb travel.find_cancellation_policy_help airbnb.com | Completes with friction | 80 | 1 | login walls |
| 19 | Chewy commerce.find_return_policy_help chewy.com | Completes with friction | 80 | 1 | login walls |
| 20 | Discover finance_bills.find_credit_card_payment_help discover.com | Completes with friction | 80 | 1 | login walls |
| 21 | Expedia travel.find_trip_cancellation_help expedia.com | Completes with friction | 80 | 1 | login walls |
| 22 | Glassdoor jobs_careers.search_public_salary_info glassdoor.com | Completes with friction | 80 | 1 | login walls |
| 23 | Help Netflix subscriptions.find_cancel_membership_help help.netflix.com | Completes with friction | 80 | 1 | login walls |
| 24 | Help X creator_social.find_analytics_help help.x.com | Completes with friction | 80 | 1 | login walls |
| 25 | Libertymutual insurance.find_claims_process_help libertymutual.com | Completes with friction | 80 | 1 | login walls |
| 26 | Medicare insurance.compare_original_medicare_and_advantage medicare.gov | Completes with friction | 80 | 1 | login walls |
| 27 | Medicare insurance.find_medigap_policy_guidance medicare.gov | Completes with friction | 80 | 1 | login walls |
| 28 | Peacock subscriptions.find_cancel_plan_help peacocktv.com | Completes with friction | 80 | 1 | login walls |
| 29 | Stubhub commerce.find_ticket_refund_help stubhub.com | Completes with friction | 80 | 1 | login walls |
| 30 | Support Discord creator_social.find_server_insights_help support.discord.com | Completes with friction | 80 | 1 | login walls |
| 31 | Support Gopro customer_support.find_product_support_help support.gopro.com | Completes with friction | 80 | 1 | login walls |
| 32 | Support Microsoft subscriptions.find_cancellation_help support.microsoft.com | Completes with friction | 80 | 1 | login walls |
| 33 | Support Roku customer_support.find_device_support_help support.roku.com | Completes with friction | 80 | 1 | login walls |
| 34 | Support Todoist subscriptions.find_cancel_subscription_help support.todoist.com | Completes with friction | 80 | 1 | login walls |
| 35 | Travelers insurance.find_claims_process_help travelers.com | Completes with friction | 80 | 1 | login walls |
| 36 | Verizon finance_bills.find_bill_payment_help verizon.com | Completes with friction | 80 | 1 | login walls |
| 37 | Zillow real_estate_moving.search_rental_listings zillow.com | Completes with friction | 80 | 1 | login walls |
| 38 | 1password business_ops.compare_vendors 1password.com | Completes with friction | 80 | 1 | login walls |
| 39 | A jobs_careers.search_jobs a.team | Completes with friction | 80 | 1 | login walls |
| 40 | Academy commerce.check_return_policy academy.com | Completes with friction | 80 | 1 | login walls |
| 41 | Adp business_ops.compare_vendors adp.com | Completes with friction | 80 | 1 | login walls |
| 42 | Aerotek jobs_careers.search_jobs aerotek.com | Completes with friction | 80 | 1 | login walls |
| 43 | Affirm finance_bills.manage_installment_payment affirm.com | Completes with friction | 80 | 1 | login walls |
| 44 | Afterpay finance_bills.manage_installment_payment afterpay.com | Completes with friction | 80 | 1 | login walls |
| 45 | Aircall business_ops.compare_vendors aircall.io | Completes with friction | 80 | 1 | login walls |
| 46 | Airtable business_ops.compare_vendors airtable.com | Completes with friction | 80 | 1 | login walls |
| 47 | Airtable creator_social.schedule_post airtable.com | Completes with friction | 80 | 1 | login walls |
| 48 | Airtable dev_saas_api.read_docs airtable.com | Completes with friction | 80 | 1 | login walls |
| 49 | Airtable subscriptions.cancel airtable.com | Completes with friction | 80 | 1 | login walls |
| 50 | Akcpetinsurance insurance.pet_claim_status akcpetinsurance.com | Completes with friction | 80 | 1 | login walls |
| 51 | Albertsons food_local.order_pickup_delivery albertsons.com | Completes with friction | 80 | 1 | login walls |
| 52 | Allstate insurance.file_or_track_claim allstate.com | Completes with friction | 80 | 1 | login walls |
| 53 | Anthropic dev_saas_api.read_docs anthropic.com | Completes with friction | 80 | 1 | login walls |
| 54 | Anthropic future_agent_tasks.monitor_prices anthropic.com | Completes with friction | 80 | 1 | login walls |
| 55 | Arc jobs_careers.search_jobs arc.dev | Completes with friction | 80 | 1 | login walls |
| 56 | Ashbyhq jobs_careers.search_jobs ashbyhq.com | Completes with friction | 80 | 1 | login walls |
| 57 | Aspcapetinsurance insurance.pet_claim_status aspcapetinsurance.com | Completes with friction | 80 | 1 | login walls |
| 58 | Autozone commerce.pickup_availability_lookup autozone.com | Completes with friction | 80 | 1 | login walls |
| 59 | Avis travel.car_rental_quote_until_payment avis.com | Completes with friction | 80 | 1 | login walls |
| 60 | Backcountry commerce.checkout_until_payment backcountry.com | Completes with friction | 80 | 1 | login walls |
| 61 | Backcountry commerce.evaluate_returns_or_checkout backcountry.com | Completes with friction | 80 | 1 | login walls |
| 62 | Bamboohr jobs_careers.search_jobs bamboohr.com | Completes with friction | 80 | 1 | login walls |
| 63 | Bandcamp creator_social.schedule_post bandcamp.com | Completes with friction | 80 | 1 | login walls |
| 64 | Bankofamerica jobs_careers.search_jobs bankofamerica.com | Completes with friction | 80 | 1 | login walls |
| 65 | Bankrate finance_bills.find_public_calculator bankrate.com | Completes with friction | 80 | 1 | login walls |
| 66 | Barclaycardus finance_bills.manage_credit_card_payment barclaycardus.com | Completes with friction | 80 | 1 | login walls |
| 67 | Bedbathandbeyond commerce.evaluate_returns_or_checkout bedbathandbeyond.com | Completes with friction | 80 | 1 | login walls |
| 68 | Beehiiv creator_social.schedule_post beehiiv.com | Completes with friction | 80 | 1 | login walls |
| 69 | Beehiiv future_agent_tasks.monitor_prices beehiiv.com | Completes with friction | 80 | 1 | login walls |
| 70 | Behance creator_social.schedule_post behance.net | Completes with friction | 80 | 1 | login walls |
| 71 | Bloomingdales commerce.evaluate_returns_or_checkout bloomingdales.com | Completes with friction | 80 | 1 | login walls |
| 72 | Bonfire creator_social.schedule_post bonfire.com | Completes with friction | 80 | 1 | login walls |
| 73 | Bose customer_support.find_product_support bose.com | Completes with friction | 80 | 1 | login walls |
| 74 | Breadfinancial finance_bills.manage_store_card_payment breadfinancial.com | Completes with friction | 80 | 1 | login walls |
| 75 | Brilliant education.manage_subscription brilliant.org | Completes with friction | 80 | 1 | login walls |
| 76 | Budget travel.car_rental_quote_until_payment budget.com | Completes with friction | 80 | 1 | login walls |
| 77 | Builtin jobs_careers.search_jobs builtin.com | Completes with friction | 80 | 1 | login walls |
| 78 | Builtinchicago jobs_careers.search_jobs builtinchicago.org | Completes with friction | 80 | 1 | login walls |
| 79 | Calendly business_ops.compare_vendors calendly.com | Completes with friction | 80 | 1 | login walls |
| 80 | Calendly future_agent_tasks.monitor_prices calendly.com | Completes with friction | 80 | 1 | login walls |
| 81 | Calm subscriptions.cancellation_info_lookup calm.com | Completes with friction | 80 | 1 | login walls |
| 82 | Canva creator_social.schedule_post canva.com | Completes with friction | 80 | 1 | login walls |
| 83 | Canva future_agent_tasks.monitor_prices canva.com | Completes with friction | 80 | 1 | login walls |
| 84 | Capitalone future_agent_tasks.monitor_prices capitalone.com | Completes with friction | 80 | 1 | login walls |
| 85 | Carefirst healthcare_admin.find_in_network_doctor carefirst.com | Completes with friction | 80 | 1 | login walls |
| 86 | Cash future_agent_tasks.monitor_prices cash.app | Completes with friction | 80 | 1 | login walls |
| 87 | Cava food_local.order_flow_until_payment cava.com | Completes with friction | 80 | 1 | login walls |
| 88 | Cdw commerce.evaluate_returns_or_checkout cdw.com | Completes with friction | 80 | 1 | login walls |
| 89 | Centerpointenergy finance_bills.pay_utility_bill centerpointenergy.com | Completes with friction | 80 | 1 | login walls |
| 90 | Chewy commerce.find_return_refund_help chewy.com | Completes with friction | 80 | 1 | login walls |
| 91 | Chipotle food_local.find_nutrition_information chipotle.com | Completes with friction | 80 | 1 | login walls |
| 92 | Chipotle food_local.inspect_nutrition_calculator chipotle.com | Completes with friction | 80 | 1 | login walls |
| 93 | Choptsalad food_local.evaluate_ordering_or_delivery choptsalad.com | Completes with friction | 80 | 1 | login walls |
| 94 | Classpass future_agent_tasks.monitor_prices classpass.com | Completes with friction | 80 | 1 | login walls |
| 95 | Coffeebean food_local.evaluate_ordering_or_delivery coffeebean.com | Completes with friction | 80 | 1 | login walls |
| 96 | Coinbase customer_support.account_recovery coinbase.com | Completes with friction | 80 | 1 | login walls |
| 97 | Coinbase finance_bills.find_transaction_dispute_help coinbase.com | Completes with friction | 80 | 1 | login walls |
| 98 | Corpnet legal_admin.form_business corpnet.com | Completes with friction | 80 | 1 | login walls |
| 99 | Costco healthcare_admin.refill_prescription costco.com | Completes with friction | 80 | 1 | login walls |
| 100 | Creatoriq creator_social.schedule_post creatoriq.com | Completes with friction | 80 | 1 | login walls |